Dell — Hard Disk Crashed and touchpad problem(3 months after buying 65k laptop)

Address:

New Delhi, Delhi

Service Tag No : GJRDH22 I first made a call to dell customer care on 25th June 2015 and yet no action has been taken. I was assured a speedy solution for my problem but nothing has been done till now. 1) 25th June - call to customer care. Person misbehaves and blames me for the problem without even understanding what the exact problem is and tries to force me to say that i did something wrong with my laptop 2) 26th June : Person calls me and asks for details and says he will call me after 2 hours. 3) 26th June: I call at the customer care and a lady tells me that the person responsible to solve my problem has left as it was 6 pm 4)26th june: She assures me that i will receive a call by 7pm informing me the status 5) 27th June: Person calls and asks for a pic of of my touchpad and says that he will do it as soon as I send the image. 6) 29th June: I have not heard from that person till now and I am without a laptop from a week long 7) 29th june: I called at customer care to hear that I should call tomorrow and she did not even tell me, even after asking repeatedly, about the progress or status of my grievance. PROBLEM 2: No reply of emails I received an email when i called at the customer care and was asked to revert back on it incase of any problem. I have sent 3 emails till date right from 27th june to no avail.