[Resolved]  Dell — Incorrect Information by Dell Technical Support team

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New Delhi, Delhi

I called Dell support team on 24th Apr about a battery for my laptop XPS L502X. I spoke to Neha and she told me that 6 cell and 9 cell batteries are of the same size. I checked with her 3-4 times and she said the same thing. After confirming with her I placed the order for a 9 cell battery. I got it delivered on 28th Apr and it was bigger than the original battery. I called their team on 29th and spoke to Rakesh Katheriya, Rahul and Nitin. They were of no help. They simply asked me to contact Compuindia as I have placed the order from them. I asked them about the complaint process but they kept avoiding my request. I had to ask them multiple times and then only they gave me this email address. When I contacted Compuindia, they said they can't replace the battery and asked me to contact Dell. Now I am stuck between you two without a proper battery. Saying that I have ordered from compuindia and you can't do anything is not going to help. I ordered it online from your website and your website redirected me to compuindia. It is nowhere mentioned that compuindia is a third party company. So you are responsible for all the trouble and you need to send me a replacement battery. I have also sent an email to [protected]@dell.com and [protected]@dell.com on 29th Apr but i have not received any response from them.