[Resolved]  Dell — Indefinite delay in laptop repairing after paying Rs.11,000/-

Address:Bangalore, Karnataka

I had ordered an out-of-warranty replacement of some parts of my Dell Inspiron N5010 laptop on 11th July 2014, whose expected delivery date was 30th July 2014 (see attachment), but the service hasn't been done till now. Additionally, the service departments are harassing me in the following ways (my laptop is DEAD for over the past one month): 1. I had paid them INR 11, 000 (receipt attached), but have not received any order confirmation e-mail with my "Order ID" till now, even after asking them repeatedly. Thus, they are deliberately preventing me to track my order online. I only have the following "tracking number" with me, which can't fetch me any useful information online: <<#[protected]#>> 2. Since the last few weeks, they have been giving (mostly) FALSE status updates to the effect that my mobile number is unreachable / unresponsive. However, they are not providing me with any call-back number or e-mail soliciting the information they want from me. 3. On 8th August, at 11:21 AM some "Mr. Harish" called me from Dell (+91 [protected]) and promised me that his technician will be at my premises at 11 AM on 9th August and the servicing will be done "at any cost". As expected, that has not happened and neither have I received any call from him or his technician. I have tried to contact Mr. Harish by phone and SMS countless times without any response. I have received many such false "promises" over the past few weeks, but none so far directly from the service technician's supervisor. Moreover, I had repeatedly asked them to complete the servicing within the time-frame of 28th July to 8th August (and they had agreed upon this while accepting the order, as I had no residence address in Bangalore at the time of placing the order), since the address I had provided is my company-provided guest house address which I have had to vacate on 9th August as per company policies. But this, again has turned out to be another of their false commitments. Kindly instruct the concerned service personnel to immediately contact me and carry out the servicing at my present residential address.
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Aug 13, 2020
Complaint marked as Resolved 
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