Dell India — Absolute customer - hostile attitude of dell support

Address:

Bangalore, Karnataka

Call reference: Service Request Number[protected] // Dell Technical Support

I called DEEL Support a few moments ago, requesting for my Product Key.The person that took the call, one Akash Solomon, was of no help. He simply kept parrotting that Product Key is embedded in the laptop; that DELL does not have it; that I should approach Microsoft.

Then I asked him, since I bought the laptop through DELL who sold me the item with OS installed, is it not the responsibility of DELL to get it for me, either from their records or through Microsoft?

He agreed that point and further agreed to take my complaint. But he just closed the call!!!
I feel it is total intransigence on the part of the employee and DELL.

I demand that DELL investigate the matter, and also get me the product key.