Dell India Customer Care
Dell India Pvt. Ltd.
Customer satisfaction rating: 3%
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1823
COMPLAINTS

Dell India Customer Care

Dell India Pvt. Ltd.

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Address
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
68
32

Phone:

Customer satisfaction rating
3%
Complaints
1823
Pending
114
Resolved
31
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Dell India Complaints & Reviews

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Dell India — Defective products

 mohit2360 on Jul 29, 2016
I have have purchase a dell laptop from micron computer, on 11 june, 2016. The dealer has provided me the defective laptop. The battery is not responding after the system fully charged up and shutdown. When on switched on the system does not respond. I contacted the dell customer care for the issue which i was experiencing. The executive informed me that my newly purchased system is not registered with them so the stand helpless to provide any kind of support to me. The executive asked me to contact dealer for getting your system registered with dell for getting warranty. But the dealer is asking...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Dell 3537 hard drive crashed within 2 years due to inferior quality

 Shashankiam on Jul 28, 2016
Hi, i have put this complaint on here as i couldn't find any better place.
I bought a new dell laptop in 2014 with i5 processor, 2gb graphics, 1tb hdd etc.
But it started lagging recently then suddenly 1 day it just crashed.
On getting checked i was told hard drive crashed beyond recovery. I lost all my data including recovery drives, os etc. On contacting dell i was told as the 1 year warranty expired i would have to pay for the repairs that would be over 5000.
My only question why should i have to pay for the inferior hardware used by dell on the systems we paid...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Warranty date correction as per the invoice date

 jishinsn on Jul 28, 2016
Dell vostro 14 5459 laptop
Service tag: 37tb8b2
Express service code: 7002843086

I have bought a dell vostro 14 5459 model laptop on 30th may 2016 from dubai and brought to india. When i checked the warranty on dell web site, its showing the warranty start date is 26th february 2016 and end date is 26th february 2017. So i have contacted dell support and as per the instruction from them, i have transferred the service tag to india. But still the warranty is same as old date.

Again i contacted customer service for the warranty date correction issue. I...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Pathetic services of dell

 Lippi Gulati on Jul 28, 2016
I just lost the CD that came along with the laptop. After exactly 1 year when warranty expired, the laptop started troubling with hang issues. As it was out of warranty, I just asked some technical person to format my system so that it speeds up a bit. But now after formating, it is asking to activate windows by putting key which I have lost with the Windows cd. Now I had no option but to contact dell and check how they can help me. I called their helpline at 10:15 am and ended the call at 12:45 pm without any solution. They were just transferring my call from one desk to another. I thought of contacting...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — Warranty period

 somendrajha on Jul 27, 2016
I have purchased dell venue 7 service tag no 7py3222 on 28/07/2015. On 27/07/2016 my sim card slot stopped working. I went to dell authorized service centre and to my surprise they said your warranty has expired in dec 2015 itself as warranty period starts from manufacturing date. It should have been updated by the dealer.
Whose responsibility is to update this. And who will pay for my losses. Even i talked to customer care and provide thm the option to mail the scan copy of the invoice but they refused. This kind of attitude is not expected from the company like dell....
Complaint comments  Read comments Complaint category Mobile Handsets

Dell India — Delay in delivery of spare parts for laptop

 ashwinikhair on Jul 26, 2016
We have released the po (7542) on 16.06.2016 and payment is done on 22.06.2016 and inspite of follow ups for the spare parts for laptop, there is no response from you. payment details were mailed to you immediately after payment was made and now again we received the mail on 25.07.2016 asking about payment details and biiling & shipping details and today we received the mail informing us that spare parts are not available with us and will be coming from singapore and still it will take 3 -4 weeks more, which is not expectable, after taking payment, if still there is a delay then we need a proper...
Complaint comments  Read comments Complaint category Business & Finances

Dell India — I am totally cheated by dell or dealer

 subir1 on Jul 25, 2016
Dear madam/sir

express service code 41387099150
service tag J0GT632


I bought a laptop in 29july 2015. but my warranty end on 31 march 2016. i complint for this issue to dealer and he update my warranty to august. but my battery warranty end in 7th months ago. i call dell support and then they are said my product is very old to seal by dealer. so i totally shocked.
i fell i am cheated.

I complint an other problem in dell 2 months ago for my laptop battery drain out & laptop dead issue and they are not responce my complint. i complint...
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Dell India — Tablet venue 3741 not working

 Suchandra Hans on Jul 24, 2016
My tablet dell venue 3741 service tag 4b21x22 has a problem of shutting down occasionally and i have to reboot it. I gave it to the service center in kolkata on 21.6.16. After their servicing, the problem stopped for some time but from yesterday it again started now and then and my important official job is being hampered.

I would request if you replace the tablet....
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — Not a complaint

 debasdh on Jul 23, 2016
I bought a dell tab on 03/10/2015.I was also offered to but an insurance from the dealer where I was told that at any circumstances, if a damage is caused on the product within a year of purchase, then the insurance will take care.I contacted the dealer and then the insurance co.(appsdaily). appsdaily is trying to help me now what they need is a quotation for the repair of the damage.The damage that happened on my tab is screen is ok but the liquid got logged.I went to one of the dell auth serv cent., where I was told that it would cost me RS.5500 but refused to gv me any quotation.Now I am in need...
Complaint comments  Read comments [3]Complaint category Laptops / Notebooks

Dell India — Dell sold a defective laptop

 Anuja Anu on Jul 23, 2016
I bought a dell inspirion laptop from 'dell exclusive store, shop4. Durga vihar, s. P. Verma road, patna'on 7th of june 2016.
After a week there was a horizontal line on the display screen and it was permanent. Also i am unable to insert earphone as the jack is having some issue. I went to the store for this issue they asked me to contact dell service center and gave me a contact number '1800 425 9046'.

I tried reaching customer care multiple times but the calls get disconnected before getting connected to any representative. After a week i again visited the 'dell exclusive...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — Conned in emi scheme with zero percent interest

 Coldfiree on Jul 23, 2016
Dear respected sir/madam/officer,

Please refer my emails attached with this email.

I was been conned by dell representative (Mr illiyas) from kandivali west store while making a payment of rs 76800.00

I was given all false information.

As per him there is a offer going on between dell and hdfc that if i buy a laptop from dell i can avail interest free emi for 6 months which came to rs 12797.95.

I accepted the same.

Now when i saw my credit card bill i was reflecting rs 12918.13

Emi 11996.76
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — Dell laptop crap service

 Vignesh9591 on Jul 22, 2016
Got dell laptop gifted from my friend a month ago. Completely poor the performance was. When i lift the laptop its getting switched off. Logged the complaint to customer care and complaint id is 84906371896. Express service code:34615174034. Technician came and found that the problem is in mother board. He wants to open the system panel to check it. My question is why to open the brand new laptop in front of me and i asked for the replacement. I hardly used the laptop for just 2 times and i faced all these issues. And other 2 times have been handled by their engineers.

Now as per...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Customer care staff

 Prabhjote Gill on Jul 22, 2016
To whom this may concern,

This is in reference to your dell service center in chandigarh, sector 17. I had given my laptop for repair on the 9th of april 2016 when my keyboard was giving me troubled and it was returned to me on the 18th of april. I made the request for my laptop to me functioning any which way for i would be travelling and unable to return to the service center.

I checked my laptop at the service center where it seemed to be functioning fine but upon returning home it refused to boot beyond the (Dell) logo screen. This issue kept reoccurring every...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Monitor under warranty but not replaced

 Sourav1982 on Jul 21, 2016
Respected All,

This is to inform you that I had purchased a Monitor of your Brand Dell from M/s Electro Media, Kolkata vide Invoice No. EM/1031/13-14 dt. 05/09/2013.
The said mention case with it a 3 Years warranty which typically means I am entitled to a replacement / repair free of cost within 3 years of the purchases by me.

Previously I got upgrade replacement 2 or 3 times for Monitor damaged issue. last night my Monitor display turned to a White Screen.

My purchase is under warranty up to 04.09.2016 which i had spoken to your Dell Tech Support...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — Dell lcd monitor in1930 not working [Resolved]

 arjunsgopal on Jul 21, 2016
Purchased a dell monitor on 10/2014 with model no in1930f (s/n cn-0wwdyx-72872-37j-a5db and date of mfg jul 2014) which is under warrenty, from lotus infotech, kottayam, last week onwards it is not working and tried with another power cable but there is no led indication for power on, i tried several times with u r toll free number (18004250088) and failed
Plz do the needful at the earliest,

Thanks
Sajeev polaparambil,
Ph.949552331...
Complaint comments  Read comments Complaint category Computer Hardware

Dell India — Display lines

 vedicdell on Jul 20, 2016
Sir
I message from vedic vidyashram cbse school
Madurai road, thachanallur, tirunelveli-627 358
P:0462-2325101/102 cell: 9585012345

My dell computer details below :
Cn ov8mw1-74431-19f-0049
Service tag : dvq9q1
Service code : 30177206713

This problems is nearby 7months one or two lines
But now the line is increases in my desktop
Kindly for your grand information and solving in my system
Thank you sir...
Complaint comments  Read comments Complaint category Education

Dell India — Weeks passing and i havent recieved my laptop ..its about 2 months [Resolved]

 yash4yash on Jul 19, 2016
2 months have passed nd i havent reciveed my laptop... Such a pathetic people... Shame on you for spoiling ur company name... Idant want ur laptop just give my money back... Go to hell... No one is picking phone.. Iam not feeling right about this company... What i think is their employees are not doing their work just hanging around and doing pathetic job... Curse u all.....
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — Dell laptop Ins 3558 not working [Resolved]

 Mohanlal Meena on Jul 19, 2016
I have purchased dell laptop Ins 3558 service Tag H1GGB82, Express Service Code 37093400786 on 24.05.2016 from M/s Eurotech Communications (Multi) G-3, Goverdhan Building 53054, Nehru Place, New Delhi, which is under warranty. From last week laptop is not working, showing start problem. Please resolve the issue....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — No proper response

 sk.fareeda Begum on Jul 18, 2016
I made a complaint as my laptop got burnt on the top left corner. My complaint number is 931912281. One executive named Sanchi Saxena asked me to send the photos of the laptop. As I don't have any option of sending photos, I made a call to customer care and executive named Yashaswini received my call. When I am explaining my problem, she is not at all helping with my query and moreover asked me to contact any electrician. To buy a laptop, should we have to use smartphone or need to have a nearby electrician?
Dell is a multi national company and should have proper customer service. I bought...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — Dell laptop

 pradeeps009 on Jul 18, 2016
I have purchased two dell laptops from m/s. sysmantech, m. g road, ernakulam-682016, ph 0484-2366740 the complaint is as follows.

01. the first laptop (sl. no. 2qdh732, dell 3442) purchased on 26.1.2016 (invoice no. smtr/39462015/2016) and complaint noticed in the keyboard and informed the shop. they directed to the dell service center at ernakulam. according to service people, the warranty expired in june 2016. actually the warranty is one year from the date of purchase. the service center directed me to the shop again to update the data by the dealer. but the shop manager asked...
Complaint comments  Read comments Complaint category Laptops / Notebooks

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