Dell India Customer Care
Dell India Pvt. Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
1741
COMPLAINTS

Dell India Customer Care

Dell India Pvt. Ltd.

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Address
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
53
21
Phone:

Customer satisfaction rating
3%
Complaints
1741
Responses
114
Resolved
25
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Dell India Customer Care related pictures (233)

Dell India Complaints & Reviews

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Dell India — Dell inspiron 7000 7437

 iamrhishi on May 24, 2016
Display is not working properly. Technician has already checked the issue. Its been two months that i have been calling dell customer care which takes about 30 mins to connects the call and issue a complaint/request.

Still have not got the display panel which is requested due to unavailability of parts. If not resolved in 2 days the complaint will be lodged to the consumer grievances department of govt. Of india....
Complaint comments  Read comments Complaint category Electronics & Appliances

Dell India — Denied for dell warranty at dell service center patna. my tablet is under dell warranty and accidental damage warranty upto 25 july.

 Rahul1811 on May 23, 2016
Rahul kumar.
Mobile no - 8862897635.
My email - engineer. Rahul18@gmail.com

Dell tablet service tag - b8g8222.

Dell service center, patna, icon computer
Dell sdar report (Customer acknowledgement) with dsp reference no -'enq/rq_fr_patna2/16-17/0000030

Dear sir/madam
Last year, i purchased dell tablet (Venue 7 3740 lte calling). Service tag of dell tablet is b8g8222.
From 17/05/2016 my tablet is unable to detect simcard. So i went to dell authorized service center at patna, icon computer kadam kuan patna - 03 on 18/05/2016.
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Dell nb 3537 i3/4/500/1/15"/w8 - serial:dk8rrz1

 Vinaya Chandran R on May 22, 2016
I have purchased a laptop - Dell NB 3537 i3/4/500/1/15"/W8 - Serial:DK8RRZ1 on 31.08.2014.
I strongly believe that I have been supplied with a faulty laptop.
Immediately after purchase, the laptop showed lots of problems. On contacting Dell service they informed that motherboard and harddisk are to be changed.Since it was under warranty period they have changed mother board and
harddisk. Immediately after that the display of the laptop failed. Since by that time, warranty period is over I have paid Rs 6000 for rectifying the display issue. (Invoice No. INV-EXCSPL-DELLCIS COCHIN-15-16-0607...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Dell venue 7 3740 tab

 Kousik ghosh on May 20, 2016
Sir,
I am parches venue 73740 (Tag no c2ws122) from snapdeal date 04/07/2015. After 10 day sound problem my tab. I call castomer care he disaid replace my tab. After sum day i resived new one tab. After 9 month new tab start a problem (Automatically off and stay logo). I call customer care he sade visit service center. I am visit dell service center kolkata. She sade new tab (Tag no 1f2f222) not sow in your sistam.
Pl halp me
My email: kousikghosh4038@gmail.com
Mob:+919435374658...
Complaint comments  Read comments Complaint category Employees

Dell India — Power cord not working for laptop in warranty

 Anilmhow on May 20, 2016
Name. Anil agrawal

Postal address: villa #6, gangotri residency, near narayan garden, off gotri - lakshmipura road, vadodra
Gujarat - 390021

Contact no. 7069020200, 7600020700

Mail id: anil. Agrawal@sunpharma.com

Service tag (S/n): c76hv32
Express service code : 26555562398

Model : dell inspiron15 (5000 series 5558)

Problem: charging is not happening. Possibly problem in charger....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — Internal hard disk drive not found

 radhakrishnab on May 18, 2016
Internal hard disk drive not found to resolve this issue, try to reseat the drive, no bootable devices--strike f1 to retry boot, f2 enter setup menu, f5 enter psa

name b radhakrishna
dr no es52/1
main street
pathanoupada village
tekkali mandalam
naupada r s post
srikakulam dist
andhra pradesh
pin 532212

cell 9160287449

cell 9515188170
land line 08945 249559...
Complaint comments  Read comments [21]Complaint category Laptops / Notebooks

Dell India — Not replacing faulty product

 chintankapadia on May 18, 2016
I have Dell Inspiron N5110 laptop.
I have an issue with laptop display which shows white screen only.
My system is out of warranty now but as per the Dell's policy I can get the replacement support for my system's part if it falls under 90 days replacement policy.

Which means if Some of my system's part is changed and if it gets faulty I can get a replacement for it in 90 days even if the warranty is over.

As I'd got this part after 9th March 2016
I can get the support for the same which is also confirmed by Dell Support.
But now they are...
Complaint comments  Read comments [15]Complaint category Laptops / Notebooks

Dell India — Vostro 15 3558

 Sanu Gupta on May 18, 2016
Mai suraj gupta hardoi maine dell ka vostro 3558 16-04-2016 ko liya that mere laptop me usb port wifi aur kibord
Ki problem thi uske liye maine complaint ki thi mere yha engineeyar aaya usne laptop kholne me thoda sa damage kar diya maine jab laptop use sahi karne ko diya usne bhi dekha that ki laptop ki display me light a rhi thi aur engineers sham ko 7 bje se raat ke 1.45 money taq part's dalta rha magar mera laptop thik nhi huwa tha uske baad me dusra engineeyar aaya usne usko company ki taraf se 5 part's aaye the usne sirf display cable aur motherhood cheng' kiya magar laptop tab bhi...
Complaint comments  Read comments [16]Complaint category Laptops / Notebooks

Dell India — My desktop automatic restart after 1 mint

 ansh auto mobile on May 17, 2016
This company desktop first time purchase but i am not satisfy this company .this desktop purchase in 8 day ago but not correct work my all work is pending
My desktop automatic restart after 1 mint this desktop create a big problem pls
repair my desktop urgent base

Date of purchase-09/05/2016

S.N- G1LR9B2
ansh auto mobile
Rajound(kaithal)
136044...
Complaint comments  Read comments [26]Complaint category Desktop Computers

Dell India — Inefficient service/staff!

 సుందరయ్య గురిందగుంట on May 16, 2016
The same thing happened again and again:
We gave the laptop, inspiron 14 (3420) in the end of service warranty period with the problem "getting shutdown (Some times cannot turn on without any reason after normal usage" at the end of warranty period (I think after the period was finished) they returned me back my system and they told they changed the almost every part of laptop which includes mother board too. After i got the system back, the frequency of shutdown has monotonically increasing since it got repaired (At that time it was shut downing very hardly but now it increased drastically)....
Complaint comments  Read comments [19]Complaint category Laptops / Notebooks

Dell India — Dell india worst service in a millennium

 Anagha Shah on May 16, 2016
I have a dell laptop the hard disk of which crashed. I called up dell india and specifically said that i only need the hd of the same make model seagate 500gb st9500423as. The personnel said that the hd is available in their us warehouse and hence it would cost 7000/- alongwith the engineer visit charges. I paid the same and after following up for a month they said the hd was never available and now they would give me a western digital which is available in india. It would no longer cost 7000/- also wd is not as good in performance as seagate. When i cross questioned they said they would not give...
Complaint comments  Read comments [8]Complaint category Computer Hardware

Dell India — Laptop cd drive

 rashee on May 16, 2016
Sir/Madam,


I Rasheed purchased Dell Inspiron 3554 Purchase Date: 25/12/2015 – From Dell Exclusive store thirur . Within a
week of purchase I notice that there is problem with the CD drive, it is not working properly. which I immediately inform to Dell
Exclusive store .


They advise me to contact Dell Customer support. Upon contacting Dell
customer support, bearing patience killing wait, I followed steps as
told by your technician but till the end.but it is not working properly....
Complaint comments  Read comments [5]Complaint category Laptops / Notebooks

Dell India — Laptop repair

 abir22 on May 16, 2016
Issue with laptop - accidental ingress of water in the keyboard resulting in non functional keyboard.

Visited dell exclusive store Belapur sector-15. Navi mumbai.india

I was asked to come back after 8 days . On the day of my collection of my laptop I found several keys are not working.

I told the store manager mr. Anirudh
What to do next. ?
He exclaimed "what can we do sir. Aapka display aa gaya. Hamara kaam khatam. He said those keys
might have been non functional
before he received the laptop. So he cannot do anything....
Complaint comments  Read comments [6]Complaint category Computer Hardware

Dell India — Faulty Laptop & horrible service

 Amey Ghatge on May 15, 2016
Ear Sir/Madam,


I Amey Ghatge purchased Dell Inspiron 7000 – (7548) – Purchase Date: 25/12/2015 – From Dell Exclusive store (Dombivli) . Within a
week of purchase I notice that there is problem with the display –
screen flickers intermittently, which I immediately inform to Dell
Exclusive store – Dombivli.


They advise me to contact Dell Customer support. Upon contacting Dell
customer support, bearing patience killing wait, I followed steps as
told by your technician but till the end I have not given any
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Black dark mark in the dell monitor

 Bhaskar83 on May 11, 2016
Dear sir,

I purchased a dell led 18.5" (E1914h) monitor in hyderabad on 15/04/2015.

There is a black dark mark in the dell monitor display. I'm getting problem while working with this dark black mark in the display.

I am sending images and invoice copy along with this.

Please do the needful asap.

S/n : cn-0657pn-64180-4bj-31yb.

Thanks
G. Vijay bhaskar reddy
# 8-3-729 & 730, 3rd floor,
Yellareddyguda, y r guda,
Near law college,
Hyderabad - 500073.
Contact no:...
Complaint comments  Read comments [2]Complaint category Desktop Computers

Dell India — Warrant correction request pending from dells side (laptop not working)

 RonnyJadhav on May 10, 2016
I have registered warranty correction request with dell on 1 Feb. I can not use my laptop since last 4 months and can not get it serviced because Dells system does not show correct warranty details.


(Dell Service request No: )

Have talked with official Partner /dealer compuindia 100 times and with Dell 10 times. They are not providing any resolution to the problem

My laptop details are as below :

Order No. 300128851
Order Date - Mar 03, 2015 17:21:01
Service Tag Number - DRN7PY1...
Complaint comments  Read comments Complaint category Computer Hardware

Dell India — Filing complaint for dell product

 abhimanyusankhla on May 9, 2016
Dear sir/ madam,
I am abhimanyu singh sankhla one of dell customer, who is not satisfy with dell service. I purchased dell i3 laptop in your dell exclusive store (Siddh vinayak store, vidyadhar nagar, jaipur, rajasthan.) on 20 november 2015 (Billing name is nisha rawat), with service tag 5nbl632. Is not working properly from 2 months. The battery system not charge properly and charger system is creating problem and some problem genrate. I am distrubed a lot with this presiously, i field complaint to dell (Your) customer care service and tthe executive said that the warrenty has been expired...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Dell India — Dell services

 mrakash007 on May 9, 2016
I got a replaced system from dell as in my previous they replaced my system and told me that I will get a new system but I got a used system. Second, On the second day when I was using my laptop the WIFI gets disconnected I called dell technical support for help. They logged my complaint on 15th April and after so many attempts they were not successful to resolve my problem. Then they forwarded the case to the Dell high level escalations and they did the same thing that was done earlier by the technical support. Then they told me that we are forwarding this issue to our lab team to resolve this...
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Dell Computer — Laptop extended warranty not provided and gift voucher, headphone not given

 thakur.sha@gmail.com on May 8, 2016
Dear sir
I have purchase one dell laptop on 10/08/2014 and provided a cheque of rs1299/- for extra one year complete warantee under back to college offer, but when my laptop gone faulty, dell computers helpdesk is not supporting to resolve the harddisk problem and os not loading problem till date
Sbi cheque no 475637 cleared on 05-sept-2014 amount rs1299/- by rwp associates of dell comphuters
Dell laptop service tag no 8k95hz1
Also emailed the problem several times. Kindly resolve the problem
With regards
Tp sha
Mob.8085060655
Thakur. Sha@gmail.com...
Complaint comments  Read comments [5]Complaint category Laptops / Notebooks

Dell India — Not providing warrenty of speaker

 vishal8840 on May 7, 2016
I had buyed dell laptop inspiron 15 3000 series, express service code is 29496137222 on jan, 16, i had given the warranty for a year.Now my speaker is dead and the dell support is rejecting to provide warranty claim for speaker.They concluding that due to vlc usage it wont cover claim. I have already told them to come and check if they find vlc usage i wont take any warrenty cover.They are just transferring calls and are not coming to conclusion. I have paid 45000 bucks on this laptop and this laptop mousepad, usb port and speaker have stopped working. I want my warranty claim for this laptop.there...
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

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