Dell India Customer Care
Dell India Pvt. Ltd.
Satisfactory rating: 3%
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1721
COMPLAINTS

Dell India Customer Care

Dell India Pvt. Ltd.

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Address
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Toll-free:
48
20

Submit a Complaint
Satisfactory Rating
3%
Complaints
1721
Responses
114
Resolved
25
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Dell India Complaints & Reviews

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Dell India — Wifi and blue tooth problem

 sandip chittlangia on May 5, 2016
Dear sirs
We are your regular customer. We have purchased one laptop sl no-3N64P52 from great eastern trading co. On dt-03/05/16. We have face problem to connect blue tooth and wifi.after that we have contact great eastern and from there we come to know that software related to blue tooth and wifi has not been generated by dell co.we have given rs-700/00 to the salesman for all the programme we require. If the company have not generated the software related to wifi and bluetooth than why should company you are launching such false product in market.
As we are your regular customer...
Complaint comments  Read comments Complaint category Family & Relationships

Dell India — No response of calls

 Stuti Pathak on May 4, 2016
Sir ...I wish to you inform you that after making 4 -5 calls to dell customer care numbers i.E. 08025108067, 18004259045 ..Am writing this complaint to you ...Am feeling cheated as after calling above numbers they ask for wait few mins and did not reply even i am doing hi hello continuously ...At least they can say that mam you have to wait for a little ..Even they did not generate any complaint id or something ...The problem is not that much big but i guess they want to expire my guarantee period so that they will be able to get paid against providing services ...Kindly take an appropriate action...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Dell inspiron 3542 laptop

 rao n on May 3, 2016
Sir i am using dell inspiron(3542)i3-4030 i purchased on 9/2015 . I faced a problem when the charging is 100% when i shut down the system the battery was discharging automatically, when i on the system we observed no power charged on battery we are starting with raw power, it will happened the system will shut down for few hours of period only pls do need full...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell — Dell laptop 3551

 karthiupnr on May 3, 2016
I have purchased a laptop (dell inspiron 3551). shocked that doen't have dvd drive and lan port. it came with upuntu.. i was trying to install different OS .. but, not able to install. then i finally i left with upuntu. but, it is hanging when play movies and also while working in something.

i really disappoint. flipkart is not taking that laptop. worst response form support....
Complaint comments  Read comments [1]Complaint category Online Shopping

Dell India — Can not repair my device

 023 on May 2, 2016
My name is sanjay kumar choudhary.my mobile number is 08527081885.from starting onwards my laptop was problam since todays onward he will be geting problam they can not gvn any kind of support to me.i want to go to consumer court for this .they gvn me mentally touchier i can thing that it wsa good company .its service is wast less or service is very poor.plz contact on my number i will hvn to you or resloved my problam as soon as possible....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — Careless and irresponsible attitude of dell service centre

 Santhosh Xavier on Apr 29, 2016
I have purchased a dell laptop during last two years back. The key board of laptop has some problems within warranty period. After prolonged correspondence I got it my laptop in working condition. Now I am posted to visag and serving with Indian navy. Again laptop created problems. It was not tuned on. I approached to dell service centre Visakhapatnam. Name of the dell service centre is exclusive store room. They told me that bios issue and I handed over to that shop for repairing. I got it back next day and it was working. I paid a sum of Rs. 2500/_ as the replace CH of said parts. Next morning...
Complaint comments  Read comments Complaint category Desktop Computers

Dell India — Issues with my new laptop

 Ankie17 on Apr 28, 2016
I purchased dell inspiron 15 5000 series on 14th April 2016 from Amritsar. The very first day it displayed wrong battery remaining time even though the battery functioned fine. Then whenever I pressed the brightness key the screen went blank for a few seconds. And now suddenly the audio stooped working. I had to restart the laptop to make it work again. I have used dell before I never faced such issues but now with a new laptop in less than 10 days I am having troubles. I called at the customer care, I got it checked from the local service center, I also contacted the service center at nehru place,...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Pathetic service of dell - inspiron 3542

 marksuvarna on Apr 25, 2016
I have had a very very bad experience with Dell laptop 3542 customer service right from day one of purchase. On the second day itself one of the customer service executives requested to access my laptop online and somehow managed to delete all my data which was very shocking for me and till date repenting for the same. Through out the warranty period I have faced constant problems with something or the other, be it keyboard, starting issues, hanging problems etc; I had lodged several complaints throughout the warranty period which remained unresolved and now being told that the warranty period is...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Not providing the product key of operating system.

 Aravind J.K. on Apr 21, 2016
I had purchased dell insiron n5010 on december, 2010. The system has preinstalled softwares (Windows 7 home basic, ms office 2007). Last week i tried for reinstallation as my hdd was damaged. When i entered the product key while reinstalling windows, i got the message that the product key is not valid. When i contacted the microsoft, they clearly told that they are not responsible for the softwares provided by dell, as it is oem and pre-installed software. When i contacted dell india, they are refusing to answer or resolve the problem. I know my system is out of warranty. Here i am not asking the...
Complaint comments  Read comments Complaint category Computer Software

Dell India — Dell inspiron 15

 airicha on Apr 19, 2016
I bought a dell inspiron 15 laptop on 6th jan 2016 with configuration:

Intel i5 processor
4g ram
1tb hard disk

I hardly get a chance to use it as i have another official laptop, but whenever i want to use it for my personal purposes which is hardly anything memory or cpu intensive thing, i just get blasted with this useless machine i bought. When i called dell customer care initially that trackpad is slow, they were so rude to even listen to anything.

Issues in laptop :

1. Trackpad loses its cursor once in 20 mins
2....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Graphic card

 lolzhom on Apr 16, 2016
I bought new laptop year a back . when i got this product itwas good but after some day i started i getting problem it was stucking and hanging and too slow I bought laptop and i thought graphics are working but its not working.
when i play games like nfs other games.And some videos are also not played properly .
i tried everything
I dont know what to do and this problem was facing when i bought this new also
plz tell me what should i do...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India Pvt Ltd — Cheap hardware and inefficient customer service

 nikhil15 on Apr 15, 2016
I got my dell 5558 touch screen replaced under the dell accidental damage. But after the repair work was done, later on from one side, the bottom part of the body broke where the hinges are fitted and that too in a normal use. So, when i was getting it repaired, i came to know that there were only 4 screws fitted with the hinges instead of 6 on that side which lead to damage of the body part as it could not handle pressure for which definitely dell is liable and is denying of it or any help.

I request dell to provide me with the necessary replacement of the part that is damaged.
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Dell laptop not working

 anupoz on Apr 14, 2016
I have given my laptop(Which is under warranty) to service centre at 1-8-303/34-1, g-5, may fair complex, sp raod, secunderabad, hyd-500003, on 7/4/16 with dsp ref no:enq/dghyd/16-17/0000154.
Since then i have waiting for their reply, i visited again on 12/04/16 to know the status of my laptop. There has been no response from their team. They do not pick up the phone also. Even today we called up them there is no response. They still say that they are waiting for some material to come from their head office.
Dell after sales service is very bad. Infact disgusting, after paying 76k...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — System is Crashing randomly

 asha1421 on Apr 14, 2016
Sometimes System get switched off suddenly....
Complaint comments  Read comments Complaint category Computer Software

Dell India — Black horizontal line appeared on the newly replaced screen on 05/08/2015

 Dr.R.K.Singh on Apr 12, 2016
I have purchased dell laptop ci3/iii gen/4gb/500gb/win 8/one year onsite warranty. Details are s/n-7dj23x1; qudeu-850433621; sku-3521 insp for rs 36500 vide receipt no. 6826 dated 22/12/2013 from m/s himcon systes, u-32, first floor, durga city centre, haldwani - 263139, nainital, uk. In july 2015, flickering in display on the screen appeared, i contacted m/s himcon systems for rectification of the descrepancy, then above dealer changed the screen on charged basis. I paid rs 4500/- towards charge of new screen vide receipt no. 149 dated 05/08/2015. Now again, black horizontal line appearing on the...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — Repairing of dell laptop

 IIS on Apr 12, 2016
Repairing of dell laptop
Sir,
Bought a dell inspiron x560502 blue laptop having service tag no 9q3s602 and express service code 21169514594 on 17th oct 2014.Now its right hinge has broken and power button is not working.Contacted dell home support several times but every time the reply is out of stock.How can i resolve the problem and repair my laptop?

Himanshu
Email: himanshu.Gtk@gmail.com...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Dell India — Battery problem & automatic working condition

 chohanajay22 on Apr 12, 2016
I am facing problem with dell inspiron 3500series.
I make the full battery charged.Than i shut down the laptop.After 4-5 hours the low battery light blinks even in not on condition.
It seems to be automatic on condition.
& its processor side gets hot as in case of working condition.
I purchased it 15 days ago.
I want to replace it.
Company gave me the technically defective piece....
Complaint comments  Read comments Complaint category Electronics & Appliances

Dell India — Dell laptop - poor product quality and unsatisfied service.

 jobintj on Apr 11, 2016
I bought dell laptop (Inspiron 15r 5537) with 3 years in-home warranty (Which comes with accidental damage service & premium phone support worth rs. 13000) which totals out to rs 60, 000, in the month of may 2014. After a month of using the product i started facing issues regarding the graphics card (Dedicated graphics card incompatible with windows 8.1).

This laptop comes with 2gb amd radeon hd 8670m graphic card and paid genuine microsoft windows 8.1. I contacted the dell “premium phone support” (As i have paid for the same) and explained them the issues that i am facing. The...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — Not provide the parts of dell xps 15z

 ishant kawatra on Apr 11, 2016
I have dell xps 15z laptop in which some minor problem occur but dell care is not able to provide the parts of that laptop.
Please do something as soon as possible for your best known services...
Thanks...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — New dell inspiron 3542 not working at all

 Arjun Teddu on Apr 9, 2016
Hi,
I've bought the dell inspiron 3542 laptop on sunday 3rd april, 2016 and since weekdays followed immediately i couldn't get time to work on my laptop so started it on thursday 7th april, 2016. Battery was low so charged and next day when i opened it again shown the same problem and it couldn't sustain without the charger being connected. Network icon goes off suddenly while working and it needs to re-start inorder to re-gain. System boots very slow and it is still an empty system so i do not expect this slow right in the start.

I'm using dell laptop's since years and i...
Complaint comments  Read comments Complaint category Computer Hardware

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