Dell India Customer Care
Dell India Pvt. Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
1947
COMPLAINTS

Dell India Customer Care

Dell India Pvt. Ltd.

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Address
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
96
51

Phone:

Customer satisfaction rating
3%
Complaints
1947
Pending
114
Resolved
38
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Dell India Customer Care related pictures (274)

Dell India Complaints & Reviews

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Dell India — For Replacement of computer system from Dell Company

 Ashish Samani on Dec 8, 2016
I have purchase dell computer system from company's authorised online distributor compuindia.com, but system is totally defective so technical support team of company said to replace the system, i have apparoch company for it as on 26th november and as per instruction i have send back to company and now till date 08th december, today after 15 days company's person said me as per telephonic talk that atleast 2 week more time taken for replacement, my office work is completely disturb due to this problem so please help me resolve the issue.

service tag no. is HFN6872 AND service requiest...
Complaint comments  Read comments Complaint category Desktop Computers

Dell India — S5412141N8-Dell Inspiron(TM)1464 laptop

 Felix Charles on Dec 6, 2016
I'm Felix Marcelinus from Coonoor TN. I purchased Dell inspiron 1464 laptop online thru Mr. Asheesh Sharma vide Order No. 0546303, Invoice Dt.25/03/2010. Quotation No.IRIS3429883. The laptop has developed some problem and is running slow. I think it has to be repaired or the OS to be formatted. The Service Tag No is 3Y195BS. Kindly let me know whether the laptop be serviced online or should I bring to Sriperumpudur or any authorised service centre in Chennai. Contact no. 9443856924. Email - marcelinusfelix@gmail.com....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Dell laptop incorrect specifications

 Kavitha Ramachandra on Dec 6, 2016
The specifications on the dell site for the model inspiron 7560 mentioned that the process speed is upto 3.1 ghz. I chose the laptop for the processor speed as i am software developer.

When i received my laptop the machine had speed of 2.50 ~ 2.70 ghz and max 2.70 ghz, when i called the customer premium support, they are telling me that i need to go to customer service center to do some turbo boost to get 3.1 ghz speed.

Why should i go to service center now?, if dell had mentioned that the current clock speed is 2.70 ghz and i need to go to customer service centre...
Complaint comments  Read comments Complaint category Computer Hardware

Dell India — Dell venue 7 tab

 vidya nand singh on Dec 5, 2016
Sir
my tab service tag(S/N) is 99MYW22. i purchase this tab last year july month.
from initial day i facing problem. i sent my TAB to the service center 4 times, every time your service center repair the tab and assure me that the tab will working fine.but i face problem again and again.what am i do now. you give me ripply otherwise i will go to the consumer court .
regards

vidya nand singh
9432001592
ersingh5.vidya@gmail.com...
Complaint comments  Read comments [1]Complaint category Telecommunications

Dell India — Customer Service Experience

 gokulkumaaravelu on Dec 5, 2016
Could not give a rating lower, unfortunately. Took my Dell Inspiron 15z and they told me that the parts (a back panel and some hinge related parts) will take at least a week to get. They kept my laptop at the service center for absolutely no reason during that time. Came back to find out that it will take another week for the parts to reach, I took my laptop back seeing no end in sight. I had already lost about INR 1000 for them to just open up my laptop and projected a further cost of INR 6000 for the parts to get replaced. I got the issue fixed at a local hardware store, where I found out that...
Complaint comments  Read comments Complaint category Computer Hardware

Dell India — Failure of service during warranty

 rewamohan on Nov 30, 2016
Dell Laptop
Inspiron 15R N5110
Service Tag DJN3NR1
Express Code29485829629
Date of Purchase 28.05 2012.
Warranty:12.06.2012 to 12.06.2017 (5 years)
Cost of laptop Rs. 36400
Cost of Warranty 17000

The above mentioned laptop was working well until an year before when it stopped working. Then a complaint was registered and the Mother board was replaced with the refurbished one. Then it was working well. In September 2016, again it generated problems of beep sound and hang over after some time. So I made a complaint on 28.09.2016. Two days...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Dell India — Unhappy Alienware Customer

 disassembler on Nov 30, 2016
Hey everyone!

Before I begin, I'd like to apologize for the un-formatted text. I just dumped it from my Word file, as-is. I'm extremely jaded right now thanks to Dell's "premium gaming brand". I also haven't been able to attach files here. My actual DOCX file, my video files and the screenshots are missing. I'm new to Steam Forums, so I'll need to figure out how to include those. Suggestions are welcome. I'll also edit my post later & format it better for easier reading.

Formatted dump of my report (in a docx file), Video files & screenshots. (https://drive.google.com/open?id=0BynIJD_FQlrIbXlQc3M5dDZuYlE)
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — Dell Inspiron 13 5368 touch screen issue

 Architm on Nov 30, 2016
I bought Dell Inspiron 13 5368 Laptop from Reliance Digital store at Aundh, Pune on 31st October 2016. Within couple of days of purchase, the touch screen started behaving add. It would randomly click by itself on different areas of screen. I contacted customer support who asked me to remotely share my screen. They ran few check and told me that the device is faulty and initiated a replacement request. My case was passed to replacement department of Dell. An executive from that department contacted me and told me that the replacement request is approved. She provided my option of Dell pick up the...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — New Laptop not functioning properly

 Ranveer Singh Kushwaha on Nov 29, 2016
Dear Sir,
I have purchased the Dell Laptop from Local Bareilly Dell Dealer(computeraidbareilly) but from 1st week I am facing problem with the working of the laptop which is communicated to dealer as well as to toll free customer care but no one providing proper support.
Laptop keys are not working properly and numeric keypad is functioning wrong.
As per toll free care center problem is at dealer end because they have not opted the on site warranty for this system but as per dealer he sold this product to me with this feature. Dealer is saying to contact at customer care than...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Issue with my dell inspiron screen

 Nonju on Nov 28, 2016
My dell inspiron notebook's service code is 41906292049 & service tax(S/N) is J91*9W1.I have been having problems with my dell touch screen for quite some time now that is whenever i touch the screen or use the cursor many pop-up boxes appear on the screen saying 're-set touch' & the F1 key starts functioning on its own.Please help as soon as possible....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Defective product sold - service tag 4488nc2

 mthukral on Nov 25, 2016
I bought a dell laptop (Service tag 4488nc2) on 31.10.2016 which was defective product and the warranty was also not updated. Tata croma sold by misleading information. The product is giving too much of heat during use and the speakers are not functioning properly at times. I approached croma & did trouble shooting but it didn't help. Dell denied to provide any service. My whole money (Rs 35000) has gone in vain. I want complete refund of the product. This is defective and has been sold by fraudulent means....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — I am compalning about dell wifi.

 jaeet singhspr on Nov 22, 2016
The wifi icon is remove maximum time . wifi is not working properly . There is a problems that also not solved by troubleshoot. it shows the driver problem in wifi.. .this problem is occuring from 3 days. plz solve my wifi problem.i was purchase this lappi 5 months ago..plz solve my problem in minimum time. sometimes it connect with decice but not access the inernet ....
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Dell India — Motherboard

 Chavvakula Phani Padmanabham on Nov 21, 2016
ALIENWARE: Alienware was the high end laptop of dell laptops and the one of the best laptop for gaming for the people as the user of Alienware laptop the true is NO NOT AT ALL. I bought it for 1.05Lac it’s been 2 yrs on 3th of November 2016 it’s stopped working I called dell service centre informed them the problem. They came took the laptop on 4thNov 2016 after three days they said chip problem in motherboard again after some days they said short circuited and finally they said motherboard problem you have to replace it and the cost is around 30k to 35k.
I asked for the reason why that...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell Exclusive Store — For showing his attitude

 singhrajesh326 on Nov 18, 2016
Sir the incident is me and my friend go to dell showroom to purchase laptop under 25, 000 but the person refuse to show the laptop he says that
" aapko itne me laptop nahi milega aur apki bas ki baat nahi h laptop lene ki dell ka ham aapko laptop nahi dikha sakte" ye konsa attitude hota h inka bolne ka dell showroom kholke bethe h toh kuch bhi bolenge kya
we are not satisfy from your seller and he will abuse us so we dont want to buy your laptop anymore. and please do any action against him if you want your reputation...
Complaint comments  Read comments Complaint category Electronics & Appliances

Dell — New alienware 17 laptop

 akashnazz on Nov 11, 2016
Hi,

Dell service request number 938764360

I have purchased an alienware 17 laptop on may 22, 2014 with an extended warranty of 2 years (Total 3 years warranty). Total amount i paid is rs. 214, 989.00

I am facing repetitive issue of fan + heating after the laptop purchase and have been following the dell warranty terms and conditions wisely in resolving the issue. My all laptop service calls are of same issue.

Dell's expert technicians have visited my place multiple times and have replaced the parts which gets fixed on that time, but within...
Complaint comments  Read comments [6]Complaint category Laptops / Notebooks

Dell India — Usb port is not working

 Ch.G R Nagar on Nov 8, 2016
Dear sir/madam i have buy a new Dell laptop before some time but unfortunatly after before some time the USB port of double side is not working. my service tag(s/n) is H8WBL52 AND EXPRESS SERVICE CODE IS 37543317446. PLEASE CHECK IT AND REPAIR/ relplace the same part.hope you will take action timely. my contact no is 07056721005 name Ghisa Ram Nagar.
Thanks ....
Complaint comments  Read comments [1]Complaint category Law & Civil Rights

Dell India — Dell Inspiron warranty information not available

 abcxyzabc on Nov 8, 2016
I have bought Dell inspiron 5559 from Himcom Systems, (Phone no. 05946- 220625, 9927055436 email id. himcomsystem@gmail.com), Haldwani - 263139, Uttarakhand on 01/11/2016. I had registered with dell on the same day. But, even after 7 days, warranty information is not available for this product in my dell account. It says the product is out of warranty . But, according to the dealer, it has 2 years warranty. When I contacted dell for technical support, they said that they cannot provide any support until and unless warranty information is updated by the dealer. I have contacted the dealer many times,...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Dell company is cheating [Resolved]

 bhgt76 on Nov 8, 2016
I had purchased one Laptop (New Dell Inspiron 15 5559)online
through DELL Website on 15.10.2016 costing Rs.57790.00

There was an offer of 6 month interest free installment
payment. In the process of online purchase, EMI @Rs.9632.00 was shown for the total payout of Rs. 57792.00). But my SBI card statement shows total amount of Rs.57790.00 instead of Rs.9632.00.

I feel this is a serous fraud by DELL INDIA (Authorized partner, CNG Electronics PVT LTD, Bangalore, Total amount of 57792.00 was paid to this company).

Kindly raise this issue...
Complaint comments  Read comments [4]Complaint category Laptops / Notebooks

Dell India — No response from Dell

 deexprxs on Nov 8, 2016
Sir
My Service Request Number is 938381098
My laptop battery battery condition is poor and need to be replaced.
When i contacted Dell, they confirmed that it is covered under Warranty and gave me some mail id to send me a mail regarding this.
I request that if it is covered in warranty, please attend the problem andIf it is not covered in warranty please inform me accordingly.
But even after 10 days i have yet to receive any communication from Dell team.
I don't wan't that Dell should necessarily change the Battery of my Laptop but at least they should...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Highly Disappointed with DELL Service

 Tabassumkh on Nov 5, 2016
Tabassum Khan

Today at 3:16pm

Hi.. I purchased Dell Vostro 3458 on 8th Oct from dell exclusive store located in GIP Sector 18 Noida. I am facing below mentioned problem but company is not providing any sort of help.

1. Touch Pad not working. 2. Not able to search anything on search the web icon. 3. Laptop charge according to mood.Sometimes its shows 91% battery after sometime system shut down. 4. System take years to open. 5. Battery light works according to mood.

Dell support is saying to contact the dealer and dealer asking to provide...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

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