Dell India Customer Care

Dell India Customer Care

Dell India Pvt. Ltd.

No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Tollfree:
1800 425 4026
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31
10
1800 425 8045
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11
5
Phone:
+91 80 2506 8026
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5
20
Satisfactory Rating
3%
Complaints
1651
Responses
114
Resolved
25
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Dell India related photos (218)

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Dell India Customer Care related pictures (218)

Dell India Complaints & Reviews

Dell India — Dell adr transaction

 sandeep dubey rewa 1234 on Feb 8, 2016
I had purchased dell15 5000series on 4jan2016.I didnot find adr(additional damage warranty)and then i concern warranty department dell.they told me send 2000rs on dell acc.0035439005 citi bank.i sent money whenever i sent money then warrenty representativ MS. ANUSHA SINGH BANGLORE told me you sent money by imps.since our current acc.so i will refunded.but i ave given all the reciept of confirm transaction.even i m provided the rrn no also.and by bank i also concern this matter .bank had also give confirmation of transaction.but now she is ignoring me.when i called to warrenty depat. then they told...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — Not taking any action toward my damaged laptop

 dinesh@21 on Feb 8, 2016
I have dell laptop inspiron 5547 and i placed a complaint aout damaged keypad and touch pad my complaint numer is 920468999 and icalled many times regard to this in dell costumer care they don't respond plz help me to solve this...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell — Bad products and service

 Anoop Gupta on Feb 7, 2016
I bought one of top model of DELL laptop, next day only I realise that audio jack is dead. Opened a ticket they sent technician to change the Mother Board and from this day my tension starts. Surprisingly their technician do not know how to pack the laptop. 2 more issues started from this date, laptop lid was not opening properly, and windows was unable to activate.
Again complaint, they sent another technician, he changed the mother board again, windows was registered again, but 2 more problems Click sound still there when closing or opening the lid of laptop and Audio jack again dead.
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — My laptop is not good working

 kapil kumsr on Feb 6, 2016
Helii i am kapil and sit me kab se dell me costumer cair par bta chuka hu ki mera leptop sahi kam ni kar tha hai vo bar bar problem kar rha hai par abhi tak kisi ni kuch ni suna hai mere bare me my contact no.. 9717247758 my email id is. Ramiroy7@gmail.com i hope ki app kuchh action lenge is bare me plizzz sir...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — Touch screen not working.

 Babu0707 on Feb 4, 2016
Hi Team,
My Name is Babu Somani & have bought a "DELL INSPIRON 3148" on 25th Jan, 2016 from Vasai.( DEALER CODE:-BCEA5JAA ) but things did not go, according to the plan. As, i started having issues with the Touch Screen From the 2nd day itself. I have visited the said store around 5 times till date with the same problem but issue still persist....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — Hardware issue in laptop

 Prabakaran Jayaraman on Feb 2, 2016
For the past 4 months I haven't use my laptop due to hardware issue. The Express Service Code of the laptop : 24460306166. I dialed so many times to dell customer care but not getting proper reply. I am really unhappy about the service/response. Even the technicians are answering with very slow voice and in hindi language instead of English.

Prabakaran Jayaraman...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell System — Purchase new dell system

 rajan_babu on Feb 2, 2016
Dell Optiplex 3020 Desktop PC (4th Gen Intel Core i3- 4GB RAM- 500GB HDD- 46.99 cm (18.5)- Linux) (Black)


Dear Rajan,


This email is with reference to our conversation this noon. As discussed, we regret to inform you that we would be unable to help you with the DVD drive replacement on your system. Dell has shipped the system to vendor without the DVD drive and if you have received the system with DVD drive it would have been installed by the vendor. Therefore we request you to contact the vendor if there is any issue with the drive.

Complaint comments  Read comments Complaint category Desktop Computers

Dell India — Dell faulty unit and issues not getting fixed by dell because of limited expertise

 Mahim Varshney on Jan 31, 2016
I am very disappointed with the way things have happened with my Dell Laptop since I purchased it in March 2015 in terms of the hardware quality and performance of the system. Both have been very poor which is not in line with Dell's quality assurances.

After multiple replacements of hardware parts like touch pad, hand rest, motherboard, keyboard and visits by the dell service technicians still the issues are not getting resolved in which I am wasting my time for each visit.

This time again on Jan 30th 2016 the mouse touch pad is replaced and the technician himself...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — Dell desktop

 AEECCS DELL on Jan 28, 2016
We are from kalpakkam dell showroom in our own use pc is promblem .In our pc mointer is crashed so please recover the problem as soon as possible...
Complaint comments  Read comments [1]Complaint category Desktop Computers

Dell India — Invalid warranty

 nkdutta_70 on Jan 27, 2016
I bought a Dell Inspiron 11 3000 series 3137 from Lalani Infotech, Emall, Kolkata on 8th Jan 2016. As there was some problem with the laptop on 20.1.2015 I contacted Dell India customer care and gave them my laptop's Service Tag: JF4GPY1 & Express Service Code: 42273355609. I was told that the warranty of my laptop had expired on 18.03.2015. I was shocked to learn how the warranty can expire before the date of purchase. They told me to contact the dealer and get the warranty updated and only then they will provide service. I also checked the warranty status of the laptop through Dell India website...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — Product not good

 rajan_babu on Jan 27, 2016
Http://www.snapdeal.com/product/dell-optiplex-3020-desktop-pc4th/347274767#bcrum... />
Dell Optiplex 3020 Desktop PC (4th Gen Intel Core i3- 4GB RAM- 500GB HDD- 46.99 cm (18.5)- Linux) (Black)
I have purchase online snap deal . we have raise complaint more then times. snapdeal trial mails and attached herewith details also.

my contact no 9596752101 .

Hi Benjamin,

Greetings from Snapdeal!

Thank you for writing to us and for sharing your concern.

Please accept our sincere apologies for the inconvenience.
Complaint comments  Read comments [1]Complaint category Desktop Computers

Dell India Pvt. Ltd. — Dell inspiron 3543

 Jayant Dharmadhikari on Jan 24, 2016
I have purchased the above mentioned laptop which has keypad issue, the said keypad has been replaced twice within 15 days of purchase, but the prblm didnt solve. The dell has replced the system with the new one, this system now has problem with the "Graphics Card". Now its been almost 2 month tht I am not able to use the system and wasting my time and my money, I have paid 44000 for the system still I am not able to use it and I am suffuring so much of trouble because of Dell....
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — Complaint about dell laptop which is not working properly.

 pandey ashutosh on Jan 24, 2016
Hello dell,
my name is ashutosh pandey. i am using laptop dell inspiron 15 3551
and i am facing many problems in it.

Incident details:

1. currently when i restart my system then it takes 4-5 minutes and then boot screen comes again so it takes 4-5 minutes for restarting.

2. sometimes its brightness key F11 and F12 does not work means brightness does n't change using F11 and F12 so it consumes a more battery.

so i called for dell support so i told by dell technician that i have to update my BIOS so i update my BIOS and...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Warranty and charger problem

 ankit92553 on Jan 23, 2016
Dear Sir,
I want To inform You that Last year i Bought "Inspiron 15R 5521
Service Tag: HX71HY1 | Express Service Code: 39012510745" on 7/8/2015

Now i want To inform you that On Claiming accesories warranty The Dell store refused accept warranty Claim He said that Your laptop Is out of Warranty so we cant provide you Any service.
My Charger(adapter) Not working Properly But On claiming Warranty They refused inspite of having Bill (issued on 7/8/2015)
So i want To request you Please Contact With Concerned Authority And Ask them To extend My warranty and...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Unable to place order for latitude model e6540

 jitum on Jan 22, 2016
I am trying to place order for laptop Model e6540 since last 15 days. talked on phone after passing nos. of instruction on phone but at last no reply & disconneting line ....
Complaint comments  Read comments Complaint category Hospitals

Dell India — Case number: 922875333

 uditxtrem on Jan 22, 2016
Dear Dell/ Nikhil/ comexcell,

I am following on this case since more than four months. Initially Nikhil has promised me to get the replacement of unit ASAP. Later he told me get it replaced after Festival (Deepawali).
Now after Deepawali, Nikhil is neither picking my call nor he is calling back. I have called him more than 25 times in a day n he never responded, nor call back.
Nikhil is keep on postponing this since last three months.Now Imran you are telling me to visit Customer Care again. Despite the fact they tried to repair my laptop many time. They have replaced...
Complaint comments  Read comments Complaint category Computer Hardware

Dell India — My laptop is stolen

 amitmodi46 on Jan 17, 2016
My laptop stolen on 30-08-2012 from hostel in kunda, jaipur(rajasthan).I has gone to college in morning.After that my laptop is stolen from my room by breaking lock.When i came to room i seen the two laptop is stolen from hostel.One is my and second is my friend priyank mittal.My laptop serial number is dell-3vzvpp1....
Complaint comments  Read comments Complaint category Security Services

Dell India — Warranty update/customer service

 Shubham_Awasthi on Jan 14, 2016
I bought a Vostro 3546 laptop on 27 march 2015. I faced a problem around august as it was getting off when moved even a little and on charging sometimes says battery not detected . As i was near a servive center those days i got it repaired and they said it was due to hardware displacement problem. Now for past two months i am facing the same problem. I have called Dell customer care and they told me my laptop is out of warranty as it online says was warranty got over in august 2015 but as per bill its not, So they told me to send a copy of bill to a mail for update of warranty. I did that but even...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Not replacing laptop which was stolen from their shop

 shashankjain27 on Jan 14, 2016
I know the mail is too long for you to read. So, in short : LAPTOP STOLEN FROM DELL Service Center (attached receipt) and no support- just 7.5K in return to compensate. Problem: The laptop has been purchased by Neha Agarwal (my wife) . There were some problems in laptop mainly BSOD appears after few minutes. We gave the laptop to Dell service center ( Digital Compusystems pvt. ltd., Nehru Place, New Delhi) on May 16-05-2015. They told us they have rectified the problem. 3-4 times we went to the shop, but the problem persisted. Our location was far from our residing place, so we urge them...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Customer support services

 Byst on Jan 14, 2016
Dear sir, our organization name "Bharatiya Yuva Shakti Trust". we had purchased 9_DELL Desktop from vendor_"COMPUTER PROFESSTIONAL, near jagannath petrol pump, cuttack, odisha." They are not providing proper services. our two dell systems are not working properly since December'15. so that we are complaining so many times frequently, but they are not responding . SELLER: COMPUTER PROFESSIONAL, CUTTACK, ODISHA BUYER: BHARATIYA YUVA SHAKTI TRUST, JAJPUR, ODISHA. INVOICE NO - 5220, DATED: 19_July_2015(Purchase date) NOTE: please solve our problems asap....
Complaint comments  Read comments Complaint category Desktop Computers

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