Dell India Complaints & Reviews

Purchased a laptop from DELL, keyboard letter "b" is not working. Dell charging me for this even during warranty period....

My dell laptop got damaged due to accident. I submitted it on 24.02.2022 in your service centre Bhubaneswar. The manger told me he will repair it in 15days. But even after passage of 3 months it has not been repaired and now the manager is not reposting to the phone. Also when I visit the service centre he is not reposting properly and not telling me when he will repair the laptop. My office work is hampering badly. I think I have made a...

I brought and new dell g15 laptop and turned out the display got problem and dell offered replacement, the faulty unit collected then nothing really happen, no reply to any of the mail
I'm concerned about the situation...

The laptop is not working properly. and I am facing so many problems [like heating, hanging problem, display issue, hardware issues] while using it from day one and I have complained so many times to dell customer care but they do not solve my problem. and I do have not much time to speak on calls as I am studying for CA, therefore, I want to replace my laptop as it is in warranty period. please solve my problem as soon as possible....

I am Ayyanar from Chennai. I have purchased the dell product laptop last Jan 2022. it will be completed 4 months and i has paid 4 EMI so far. Last 1 month i have problem with dell laptop about mouse touch pad not working, the Mouse cursor suddenly hide and key board not well condition. I am suffering this problem many days. Then I have provided the laptop to Service Center more than 15 days and still they did not resolved my problem. Kindly...

I bought my dell laptop on 3rd of April and within a one month the patch of the screen had been plucked off. On 20th May the side of the screen was bulged out and please mark my word it was neither mishandle nor fallen down from anywhere. Till 22nd the part of the screen pilled off and I cannot open my laptop. I have shown it to the shop from were I purchased it and they said it was a manufacturing defect.

Please help as it...

I have purchased a new Dell Laptop (Model - Inspiron 15 3000) on 14th March 2022 for price Rs 46000/-. This laptop was kept unused for next 3 weeks as I was using already working on my old laptop. when I started using this new laptop, initially no issue was noticed but gradually when working time on this laptop was increasing, I use to notice that touch pad is started getting hanged many times.
then I contacted to Dell center from...

I purchased this product in October end and by Jan i see the display panel frame started coming out and the performance of the laptop started going down from 3rd month onwards and it is becoming impossible to manage with such a poor performance. Visited Dell authorized dealer in April they said they will replace the parts in 3 to 10 days but it is more than a month and no sighs of replacement. The purpose of taking laptop is not met and neither...

I visited the Dell store on 14/02/22 as my laptop was not working. The employees checked my laptop and said that there was a problem with the battery and asked to pay advance money for the laptop's battery which was RS 2, 000 (already paid).

After two days, I went to collect the battery and tried the new one over there only to find that my laptop was still not working. The Dell executive forced me to buy the battery and pay...

Very bad services .

I was informed that my repair will be done in 2-3 days but now it's 13 days completed but no response from DELL....

Dell laptop(Alienware 17 R4) not working( not even turning on now) after the 6th service.
The motherboard has been replaced 3 times with defective motherboards all the times.
I am at a situation where I dont have a laptop for the next week thanks to this horrendous service.
Kindly get a permanent or temporary replacement laptop with same or higher specs for a week....

There is now yet any update of my complaint....

I'm thoroughly disappointed with the way Dell is handling my case. Every time I call customer care, they keep transferring me from one person to another to another, and then in the middle of discussing the issue the line gets disconnected and Dell never follows up with an email or call back and it's utterly frustrating. I've spent hours and hours over the past few days trying to resolve my issue but Dell's team has been highly unprofessional...

Hello support,

just i need to check my Express Service Code: [protected]

and my laptop Service Tag: 2N333G3

so they will get there all information

Very bad service by dell they give us faulty laptop, even when i have purchase dell laptop for three month i did not used and then after i started used so i used by external mouse so how the parts can be in fault .

very...

I am having very bad experience with Dell support team !!

I had raised repair request on 25 th April 2022 but there is no change in status of my request from that day .

I am calling to customer support but they are putting me on long hold and disconnecting my call.

On wts app support the person who is in touch with me, he is not supporting me in my case.

EX - [protected]
ST...

My faulty laptop has not replaced and it's over 5 months without any update on it dell is a bad company when it's come to customer service...

1. Service request for new laptop under warranty was placed on 19 Apr 22 for 'hinge' of laptop that was broken and it was conveyed that the same will be resolved within 5-7 working days. However, the part has still not been shipped.
2. The laptop is being used for college studies and repair was urgently required, moreover laptop is essentially required for exams.
3. The details of the service request is as under :-
Dell...

Service Tag: HPMBPH3
Service Request#: [protected]
Dispatch Number: [protected]

@DellCares
I purchased Dell Inspiron laptop in October 2021. On April 12, 2022 the hinge popped out & touchpad stopped working. I filed complaints with dell. They created case & promised repairing 3-4 business days. It's now 3 weeks no response.

It is unfortunate that after having purchased the DELL laptop, I...

I have taken a new laptop on November last year. On 11th of April this year my laptop hinges was broken they said me within 2/3 days we solve the problem . Now they are saying me that we need another 30 days for replacement or otherwise they need another 30/40 for repair my system. I want my money back please DELL TEAM it's a humble request to you please give my money back so that i can take a new laptop and start my work...

I have recently purchased Dell Vostro laptop on 13 Apr-22 through Flipkart portal(from indospirit private limited), after I received it 18 Apr-22. On 29 Apr -22 I faced problem that display shows blur and displayed suddenly not working. But I tried to reach Dell customer support but they are not working on weekend and after 6PM on weekdays . I hope Dell India thinks that their customers beyond those timing ...even they are not reachable through...