| Address: | Indore, Madhya Pradesh, 452010 |
| Website: | www/dell.com |
Hello,
I have purhcased dell laptop on nov 2015, with the bill. On month of september 2016, my laptop keypad suddenly stop working. I called customer care - [protected], regarding this issue. They told me that my laptop is out of warranty, which in case should be in warranty as i have purhcased laptopn on nov 2015 i. E. The waranty is not updated by detailer after purchase. So u called to my detailer, they told me that it will take 10 -12 days, but it take 20-25 days for warranty updated. So as my waranty updated, i called to customer care (Nearly 7-8 times) for my laptop keyboard issue. The customer care disappoints me bcoz i was told that a technician will be sent to check my laptop and resolve the issue. But when i called customer care i got answered like that -
1-the technician first tel me to diagonise the issue and technically check the issue by myself only. I told him that i cant do that please provide me service center so that i can take my laptop to check dere, the guy give me the address with no. When i called there, the service center told me that they are not authorized to give service under waranty laptop. This is really. You guys only make fools. Is that a customer service by making them fool.
2 - the other techician, after knowing everything and it seems that the keypad is not working, giving bad solution like format windows as u r using windows version, as it is very clear that this is majorly the keypad issue. As i replied he cut the phone.
3- the other techician responds me good, but after diagonistic test, he told me to open keyboard and check, which icant bcoz i am not technical person to do that, if i do so and something bas happens to my laptop then who will responsible for it. But he told me that he will guide me. But i argued him that i am not comfortable with this, send me any techincian to check this and resolve my issue with nerw keypad, but he denies, and forward my call to manager by saying that this is the customer removable part. (Are you out of your mind, that is the internal hardware keypard, not the usb one that i can check). Got very disappointed with such pathetic customer service of dell.
Please kindly take some action against it. And help me to solve my problem. Also i want you to take against the dealer too
My dell laptop info -
Dell inspiron 3543
Service tag: 2l56d32 | express service code: [protected]
Dealer info -
Pioneer sales & service
Wright town jabalpur (M. P)
[protected], [protected] - pradeep jain
Myself - abhishek vishwakarma
Concat no - [protected], [protected]
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