Dell India — Careless and irresponsible attitude of dell service centre

Address:

530024

I have purchased a dell laptop during last two years back. The key board of laptop has some problems within warranty period. After prolonged correspondence I got it my laptop in working condition. Now I am posted to visag and serving with Indian navy. Again laptop created problems. It was not tuned on. I approached to dell service centre Visakhapatnam. Name of the dell service centre is exclusive store room. They told me that bios issue and I handed over to that shop for repairing. I got it back next day and it was working. I paid a sum of Rs. 2500/_ as the replace CH of said parts. Next morning I turn on the laptop and it was not turned on. I called the service centre and they told me that may be some other problems and telling me that it has to keep for observation for one day. But he has never told me to keep the same for observation. Again I have taken it to dell service centre and they told me to keep it here for rectification. Both bills are enclosed. I never that dell service centre would be like this. Is it the media for collecting money from customers. If it is why this kind of activities being done by customer care service. Why should do such kind of activities . dear customers please do not purchase this dell items off course I am sure that device of dell is dull and gray. It is my mistake to purchase dell laptop. Please do check before purchase of this product.