Dell India — Charging issue

Address:	New Delhi, Delhi, 110089
Website:	dell india support

I bought a dell labtop on Dated 6-1-2016, in the next four month the charger of labtop was hitting hard.
Almost too hot to touch .It was extremely hot.I called at dell's customer care, they refused me to change it. After a long
discussion of an hour they agreed to change it (charger).when i asked that if i had to give the old one to
the delivery man they told nope. then the next day delivery man came to my home and told please give me the old one
i said why he said we could not give the new one without taken the old charger.
i shocked and said please asked to your customer care what they told me and he asked his supervisor then the delivery
person said to me "we were just 3rd party member over here so we have to do what our supervisor tell us"
it seems like i am telling a lie in front of my family.
by that time i was nearly in tears .i really want to know is this how you will treat your customer
with no regard of their condition, made to feel like liars.
this is clearly a case of emotional and mental harassment .what kind of customer service was provided by dell.
with extreme frustration and tears in my eyes at the inhuman,
inconsiderate and absolute lack of customer service that i have had to face at customer service desk.
what was my biggest mistake, for which i was humiliated and made to have an emotional breakdown.It's my request first of all ask to
your company before deliver the product .