Dell India — Conned in emi scheme with zero percent interest

Address:	Mumbai City, Maharashtra, 400101
Website:	DELL

Dear respected sir/madam/officer,

Please refer my emails attached with this email.

I was been conned by dell representative (Mr illiyas) from kandivali west store while making a payment of rs 76800.00

I was given all false information.

As per him there is a offer going on between dell and hdfc that if i buy a laptop from dell i can avail interest free emi for 6 months which came to rs 12797.95.

I accepted the same.

Now when i saw my credit card bill i was reflecting rs 12918.13

Emi 11996.76
Interest 801.21
Service tax 112.16
Cess 4.00
Total 12918.13

I was told by dell the its interest free emi of rs 12797.95 hence no service tax and cess as there is no interest zero interest.

I spoke to dell and they said this is (Rs 12797.95) how much i would/should be charged and not even a paisa more.

They say check with bank.

I spoke to bank and bank says check with merchant.

Both of then not helping me out.

Now i came to a decision to dispute the transition of emi.

Just cancel the emi option and change me only principle amount of rs 76800.00 as i were to pay initially.

Its not about the extra rs 120.00 i would pay for 6 months its about safe guarding customer”s interest from lies/false information from merchants.


I have raised the issue at all fronts but no joy till now.

Kindly assist me in this.