Dell India — Customer service experience

Address:

560068

Could not give a rating lower, unfortunately. Took my dell inspiron 15z and they told me that the parts (A back panel and some hinge related parts) will take at least a week to get. They kept my laptop at the service center for absolutely no reason during that time. Came back to find out that it will take another week for the parts to reach, i took my laptop back seeing no end in sight. I had already lost about inr 1000 for them to just open up my laptop and projected a further cost of inr 6000 for the parts to get replaced. I got the issue fixed at a local hardware store, where i found out that the dell engineers had been so shoddy and wreck less with their handling of the laptop that they had inflicted more damage on it. About a month passes and no word from them regarding the spare parts, after which i had to followup with them (Can you imagine a customer reminding a vendor to do his job?). Upon inquiry i find that the parts still have not reached (It was a good decision to retrieve my laptop in the first place otherwise it would have lying there useless for over a month! And this is the same laptop i use for my work) and that i might have to pay a further inr 1000 for them to open the laptop again.
Finally, if you are looking to buy dell because you heard that once upon a time the service was good, don't because their service is about as good as a drunk dhabha walla serving you dog meat as butter chicken in a smelly unknown corner of a god forsaken highway.