Dell India — Dell india worst service in a millennium | |||||
I have a dell laptop the hard disk of which crashed. I called up dell india and specifically said that i only need the hd of the same make model seagate 500gb st9500423as. The personnel said that the hd is available in their us warehouse and hence it would cost 7000/- alongwith the engineer visit charges. I paid the same and after following up for a month they said the hd was never available and now they would give me a western digital which is available in india. It would no longer cost 7000/- also wd is not as good in performance as seagate. When i cross questioned they said they would not give me wd but get seagate only. But then they sent the engineer with wd again. I denied giving my laptop to the technician. Dell then decided to refund my money back on april 15, 2016. It's been a month and still the refund is only under process and no transaction reference number. They just loot you into saying they will give you the same product and quote a price of importing the product with duty and later just give you something which is available locally and charge the same. Also refund is slow process and they get to use your money. Never ever get any services from dell india. Was this information helpful? | |||||
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Comments
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