Dell India — Dell Inspiron Laptop 5437

Address:	Bangalore, Karnataka
Website:	Dell

The above laptop is under extended warranty period which expires only on 12/07/2007. The Service Tag number is F5684Z1 and the Express Service Code is[protected]. The warranty is a comprehensive warranty which covers even accidental damage, and I have paid for it heavily. Today I noticed that the laptop screen was getting detached from the top cover and could ultimately fall off. I reported the problem on their Service Helpline telephone number. After hearing my full complaint the service representatives kept transferring my call from one person to another and I had to repeat my complaint each time. The representative to whom the call was ultimately transferred kept repeating in Hindi that he could not understand anything. I repeated the complaint to him in Hindi several times, and the reply I got from him was that this problem will require repair and that I will have to pay for the repair. This is the irresponsible reply given despite the fact that the additional warranty purchased by me covers both hardware and software, as well as even accidental damage to the hardware. I am stationed in Allahabad where Dell does not have a service centre and so they unceremoniously try to disown responsibility for all hardware problems despite the warranty. There is another hardware problem from which the laptop suffers from the beginning. The battery cannot be taken out even after pressing the necessary buttons because it is completely jammed. This was clearly a manufacturing defect but Dell refused to rectify it although several complaints were made from time to time.