Dell India — Dell laptop

Address:Ernakulam, Kerala, 682027
Website:www.consumercomplaints.in

I have purchased two dell laptops from m/s. sysmantech, m. g road, ernakulam-682016, ph[protected] the complaint is as follows.

01. the first laptop (sl. no. 2qdh732, dell 3442) purchased on 26.1.2016 (invoice no. smtr/39462015/2016) and complaint noticed in the keyboard and informed the shop. they directed to the dell service center at ernakulam. according to service people, the warranty expired in june 2016. actually the warranty is one year from the date of purchase. the service center directed me to the shop again to update the data by the dealer. but the shop manager asked me to call dell toll free. the toll free man advised to visit the shop again to solve the issue. now i am very much depressed with this faulty laptop and i will never purchase dell products and will never recommend to any one in my life. also the m/s. sysmantech is cheating me by giving a faulty and outdated laptop. i need to replace the laptop at the earliest; otherwise i will initiate legal action against dell and m/s. sysmantech.
02. the second laptop (sl. no. 9cvx432, dell 3546) purchased on 29.3.2016 (invoice no. smte/1767/2015/2016) and complaint noticed in sleep function, sometimes works even it is shut down etc. and informed the shop. they directed to the dell service center at ernakulam. according to service people, the warranty expired in feb 2016, i. e before i purchased the laptop!!!. actually the warranty is one year from the date of purchase. the service center directed me to the shop again to update the data by the dealer. they said the problem may be with os and not the hard ware. the shop technician re - installed the os, but no use. then the shop manager asked me to call dell toll free. the toll free man advised to visit the shop again to solve the issue. now i am very much depressed with this faulty laptop and i will never purchase dell products and will never recommend to any one dell products in my life. also the m/s. sysmantech is cheating me by giving a faulty and outdated laptop. i need to replace the laptop at the earliest; otherwise i will initiate legal action against dell and m/s. sysmantech.
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