Dell India — Dell services

Address:	800025
Website:	www.dell.com

I got a replaced system from dell as in my previous they replaced my system and told me that I will get a new system but I got a used system. Second, On the second day when I was using my laptop the WIFI gets disconnected I called dell technical support for help. They logged my complaint on 15th April and after so many attempts they were not successful to resolve my problem. Then they forwarded the case to the Dell high level escalations and they did the same thing that was done earlier by the technical support. Then they told me that we are forwarding this issue to our lab team to resolve this issue please wait for the update. After many days there were no any updates received from there side.Again I called the technical support they told me that your case is being handled by the escalation team they will call you and update me with the solution. Many days passed but they were only telling that please wait for the update. As I was feed up with this they One day I told them that today is the last date resolve my problem or else close my case. Then take take some steps towards my case seriously and told me that Go to some other city and connect to other network then only We can help you other we have to close this case. Its horrible they told me to go to the other city for troubleshooting that was the only resolution they provided to me and closed the case and the problem still exists in my system please help me