Dell India — Denied for dell warranty at dell service center patna. my tablet is under dell warranty and accidental damage warranty upto 25 july.

Rahul kumar.
Mobile no
My email

Dell tablet service tag - b8g8222.

Dell service center, patna, icon computer
Dell sdar report (Customer acknowledgement) with dsp reference no -'enq/rq_fr_patna2/16-17/0000030

Dear sir/madam
Last year, i purchased dell tablet (Venue 7 3740 lte calling). Service tag of dell tablet is b8g8222.
From 17/05/2016 my tablet is unable to detect simcard. So i went to dell authorized service center at patna, icon computer kadam kuan patna - 03 on 18/05/2016.
At dell service center patna, first they checked my dell tablet warranty status and also checked any damage, scratches of tablet. They (Dell service center patna) received my tablet under dell warranty and provide dell sdar report (Customer acknowledgement) with dsp reference no -'enq/rq_fr_patna2/16-17/0000030'.
They have already mentioned at the time of receiving in dell sdar report that no damage/scratches found on tablet.

But after two day, they told me dell has denied to give you warranty becsuse there is small scratches on simcard insert kit. Thats why your tablet is unable to detect sim card. I told him, i didnt do. But they told me "simcard jis motherboard kit pe insert hota hai, wahan pe 3 thin blade hota hai, jisme se ek tut gya hai, bahut patla blade hota hai, galti se kavi simcard fasa ho, ya simcard nikalne pe thin blade kat gya ho".. I told him no..
Again and again service center told me, dell has denied to give you warranty. This service will be cost you 5000. So,

I called up dell customer number on [protected].. I told everything to dell customer care, dell customer care told me 'your tablet is still under dell india warranty including accidental damage warranty up to 25july 2016.
Dell customer care told me to tell this to the dell service center to replace that kit under dell warranty or dell accidental warranty.
Again, i told this to dell service center, but dell service center is saying we also contact to dell india by email, and dell has denied to give you warranty.

Sir, i dont know what to do now. Dell india should call service center, but no.
My tablet is still in the dell service center.
Here, i have attached 3 supporting document.
1) screen shot of my dell tablet warranty status which i captured from dell website.

2) dell service center customer acknowledgemnt, where they have mentioned no damage/ scratches found at the time of receiving.

3) screen shot of my pre - instaled dell app waranty status.

My dell tablet service tag is - b8g8222.
Dell india website show my tablet warranty status like this..
Dell warranty expire - 25/07/2016.
Accidental damage warranty - 25/07/2016.
Parts only warranty - 25/06/2016.
I am waiting for your positive response.
Thank you.