[Resolved]  Dell India — Extracting money from Indian consumers by taking heavy charges and selling poor quality products

Address:

Ahmednagar, Maharashtra

This in reference to my Laptop Dell Vostro A 840(DJF87K1) purchased in Aug-2009 at Ahmednagar Dell Retailer for Rs.29000/-. After purchase, it was rarely used for 2 years because I relocated in Bangalore for job and was provided with a laptop by my company. Actual use of Laptop started in 2011, and within a year o[censored]se it started showing problem of loose hinges, cheap quality of plastic body which had crack on use, poor battery, adapter not working, hanging while working etc. In July/Aug-2013, I paid Dell India Rs. 10, 000/- for repair of my laptop which included a new body for laptop, hinges, LCD, and harddisk. Now, within one year of payment of Rs.10, 000/- for repair, my laptop has started showing problems o[censored]SB and Audio, not playing properly, getting auto off etc. I repeatedly contacted Dell Customer and every time, some or other replacement was suggested. The prices for the spare parts too vary daily from the same Dell Sales team. Thus within one year of Laptop repair by paying Rs.10, 000/- this situation has come, and Dell is asking me to pay 11, 000/- more for repair. This would make the repair charges more than the cost of laptop currently and its beyond economy. I doubt on the quality of laptop given by Dell India to me. When surfed on Internet it is seen that similar problem of mine is seen with many consumers using the same model, which indirectly points that this laptop seems to have this issue. Every year paying more than 10, 000/- for repairing !! Is this the quality we get from Dell ? I trust the brand hence I went with purchasing Dell but this is what I am facing!! Under such circumstances, I request Dell India to please replace/ repair my Laptop which seems to be defective machine as it needs periodic huge payment charges. Dr. Jaydeep Bairagi.