Dell India — Highly Disappointed with DELL Service

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Tabassum Khan

Today at 3:16pm

Hi.. I purchased Dell Vostro 3458 on 8th Oct from dell exclusive store located in GIP Sector 18 Noida. I am facing below mentioned problem but company is not providing any sort of help.

1. Touch Pad not working. 2. Not able to search anything on search the web icon. 3. Laptop charge according to mood.Sometimes its shows 91% battery after sometime system shut down. 4. System take years to open. 5. Battery light works according to mood.

Dell support is saying to contact the dealer and dealer asking to provide DOA letter or email confirmation from dell support but dell support denied the same. Its been around a month issue is still the same. Worst customer service. Every executive tells a new story. You people thinks customer is fool. Dell supports blaming Dealer and Dealer blaming dell support Its between you and dealer but I am the only one who is suffering. After writing mail to CEO nothing happened so far. Its shows how much dell value his customers. Every day I encountered new problem with the laptop. Its a worth decision I ever made to purchased laptop from Dell. You have two days time I want my machine to be replaced or want my money back.