Dell India — Inspiron 7348

Address:

Gurgaon, Haryana, 122002

Dell is hell

I had picked a Dell inspiron 7348 in 15.10.2015 for Rs. 65000 from the Dell exclusive store at Sector 43 at Gurgaon.
The laptop USB ports were very tight and the external drive was not recognised off and on.
Being a trusting customer, it did not occur to me that the USB ports were malfunctioning and due to the tight port the plastic body beneath the port got damaged. When the issue became persistent I reported it to Dell customer support in July 2013.
Their engineer on his first visit had fixed the USB port function with a simple screw driver and suggested that the laptop be given to service centre for the cosmetic repair.
The service centre in gurgaon was a dingy, dismal and dirty place very inappropriate for a company like Dell. I did not want to leave my laptop there and requested them to tell me whenever they need the laptop to order the part I will come with the laptop even if it takes me 4 to 5 visits. I was scared that my laptop will be spoiled looking at the dingy condition of Service Centre.
The service centre misreported that the laptop fell and got damaged and this was reported without my consent. There are no signs of damage or dents on my laptop which should have occurred had it fell.
Once I received back my laptop from the service centre...
serious system malfunction issues started post changing the top plastic pad of laptop . At the service centre at the time of receipt it self the laptop did not boot. They took it back and made me wait for half an hour and fixed something so the laptop at least booted. During use after that I realised that the laptop had developed serious booting and charging issues .
Let me also bring to notice that these are the words of DELL online executives who were trying to help me with the system malfunction post service centre visit .. " you should not have taken your laptop to the service centre mam, They spoil it."
Since July 2016 I have been fighting a hopeless battle with Dell. I contacted first their customer service centre..they wasted two months of my professional time in running various diagnostics which led nowhere.
I even tried contacting their MD Alok Ohrie. But at Dell everything falls on deaf ears. From customer service my case was passed to Some one called Mr. Neeraj Nair..who is from Advanced Resolution group. He was another horror story altogether.
This man did not keep to any commitment of the so called on-site engineer visits..some time it was rain..and sometime just a sorry for time delay in engineers visit.
My laptop is so unreliable that I need to back up all my work either on email or a drive. Also using the mouse is a night mare as it has a mind of its own.

After this hellish experience with their dirty service centre I have been insisting on a complete refund of my money from Dell . I have had to force purchase an HP pavilion for my suffering professional work due to Dell for the last 3 months. This is with in a year of purchase of DELL straining my finances .
It's a shame the way Dell treats it's customers. Thank God they don't have a monopoly and we have other good brands like HP.
Hoping they feel ashamed of the way they take their customers for a ride
They have replaced
the hard drive, the mother board still system issues like windows., Mouse senstivity and adapter recognition are persisting off and on.
They still have the audacity to propose more engineer visits and an extended warranty...What will the extended warranty fetch me when the system is damaged beyond repair.

I am in the process of sending Dell a legal notice.
My advice to all small time professionals and students...NEVER BUY DELL YOUR MONEY IS LIMITED AND PRECIOUS ...BE SENSIBLE
...ANY BRAND BUT A DELL