[Resolved]  Dell India — Monitor under warranty but not replaced

Address:

Kolkata, West Bengal

Respected All,

This is to inform you that I had purchased a Monitor of your Brand Dell from M/s Electro Media, Kolkata vide Invoice No. EM/1031/13-14 dt. 05/09/2013.
The said mention case with it a 3 Years warranty which typically means I am entitled to a replacement / repair free of cost within 3 years of the purchases by me.

Previously I got upgrade replacement 2 or 3 times for Monitor damaged issue. last night my Monitor display turned to a White Screen.

My purchase is under warranty up to 04.09.2016 which i had spoken to your Dell Tech Support Executive over phone who has refused replacement under warranty & told warranty expired from manufacturing date.

My purchased Monitor Serial No. - CN-06KTXV[protected]P-20AL

My last replaced Monitor Serial No. - CN-0VCX8C[protected]C-CCWL-A00

I request you to peruse the above transaction fairly & effect replacement of the monitor immediately.

Please note that the customer should not be made a victim to internal issues between the Manufacturer & dealer or Distributor of the product.

Please find attached scanned copies of Invoice & Monitor Display image as advised by you.