Dell India — Motherboard

Address:

600020

ALIENWARE: Alienware was the high end laptop of dell laptops and the one of the best laptop for gaming for the people as the user of Alienware laptop the true is NO NOT AT ALL. I bought it for 1.05Lac it’s been 2 yrs on 3th of November 2016 it’s stopped working I called dell service centre informed them the problem. They came took the laptop on 4thNov 2016 after three days they said chip problem in motherboard again after some days they said short circuited and finally they said motherboard problem you have to replace it and the cost is around 30k to 35k.
I asked for the reason why that happened? They said short circuited sir may be high voltage or voltage fluctuation problem sir
Alienware charger:
Input: 100-240v-3.5A (3, 5A) 50-60Hz
Output: 19.5V (19, 5V)-12.3A (12, 3A)
This is high end charger if any high voltage or voltage fluctuation means first the charger should stop working not the laptop motherboard
Ok let’s think its very high voltage effect so the motherboard gone
In my room around 7 laptops of different company’s 5yrs to 4yrs of working condition where connected to the same plug through extension box are still working but this Alienware17’ i7 processor 4th generation, 16gb ram, 4gb 4gb amd radeon r5 m335 graphic card, 4gb 4gb intel graphic card and 1tb hard drive stopped working because motherboard was short circuited.
Finally I asked them to return the laptop without replacing the motherboard. They returned on 18th Nov 2016.
Look the condition of the laptop how they returned me. With a broken display panel