Dell India — New Laptop not functioning properly

Address:	243001
Website:	[email protected]/www.dell.com/in/p

Dear Sir,
I have purchased the Dell Laptop from Local Bareilly Dell Dealer(computeraidbareilly) but from 1st week I am facing problem with the working of the laptop which is communicated to dealer as well as to toll free customer care but no one providing proper support.
Laptop keys are not working properly and numeric keypad is functioning wrong.
As per toll free care center problem is at dealer end because they have not opted the on site warranty for this system but as per dealer he sold this product to me with this feature. Dealer is saying to contact at customer care than engineer will come to your location and solve the problem.
So many times I have visited the dealer shop and called care center but not I am feeling cheated and fade up with this kind of support. Laptop S.tag 101M0C2 EXP ser code- [protected]
Problem Area :1- Brightness high low keys not working 2- On pressing of numeric keys its up/down, left/right and other functions happening
It is more than one month past and no solution is provided to me till now.
Kindly support me for urgent solution.

Rgds
Ranveer Singh
[protected]