Dell India — No response from Dell

Address:

New Delhi, Delhi, 110003

Sir
My Service Request Number is[protected]
My laptop battery battery condition is poor and need to be replaced.
When i contacted Dell, they confirmed that it is covered under Warranty and gave me some mail id to send me a mail regarding this.
I request that if it is covered in warranty, please attend the problem andIf it is not covered in warranty please inform me accordingly.
But even after 10 days i have yet to receive any communication from Dell team.
I don't wan't that Dell should necessarily change the Battery of my Laptop but at least they should respond.