Dell India — Not replacing laptop which was stolen from their shop

Address:

Aligarh, Uttar Pradesh, 202001

I know the mail is too long for you to read. So, in short : LAPTOP STOLEN FROM DELL Service Center (attached receipt) and no support- just 7.5K in return to compensate. Problem: The laptop has been purchased by Neha Agarwal (my wife) . There were some problems in laptop mainly BSOD appears after few minutes. We gave the laptop to Dell service center ( Digital Compusystems pvt. ltd., Nehru Place, New Delhi) on May[protected]. They told us they have rectified the problem. 3-4 times we went to the shop, but the problem persisted. Our location was far from our residing place, so we urge them to call us only when whole problem has been rectified or give the laptop back to us if they can't. they gave the laptop to the different outlet of their own and ask us to collect the same.After many calls they used to pick up the phone and when we said we are coming to pick up the laptop they said laptop has been stolen. Now, we again went to Nehru place, after a week they replied (on our regular call/pinging to them) that they can give us just 7500 rs. back to us. (estimating 15K total price of that laptop and 7.5K price as the price charged for the rectification of the problem- they say they had replaced the RAM, hard disk and all- we never had seen it unsure emoticon ) we purchased the laptop in around 2011/12 (don't remember exactly the date) from Aligarh. It costs us around 36K. It was working fine except that BSOD problem. product name: inspiron n4010 service tag: 6LX61Q1 Could you please help us out here? This is something unfair to customer. I have been purchasing so many items of DELL. and Dell service center is doing such things to us. I see you could be of my help.