Dell India — Pathetic, racial abuse by Store Manager of Dell C Store on 80ft Road, Indiranagar, Bangalore

Address:	560038
Website:	dellretailstores.in

Address of incident:
Dell exclusive store (C Store)
39, 80ft Road, HAL 3rd Stage, Indira Nagar, Hal, HAL 3rd Stage, New Tippasandra, Bengaluru, Karnataka

Complain against: Person claiming to be the store manager of this store

Identification of the person: The person refused to share his name or the name of his supervisor.My wife was asked to Google for the details. That's what we are doing.

Time: Around 11:30 am on 22nd October, 2016

Ok, this happened between 11:35 am & 11:45 am today (22nd Oct) when I went to the Indiranagar 80 ft. Road Dell C Store to take back my Dell XPS laptop that I had given for cleaning. I went there on 21st evening as well and was curious about the XPS 13 model and showed interest to the sales person (who later claimed to be the senior most manager of the store). He gave me a basic demo and when he coaxed (just what you can expect from any salesman), I said that I will need to discuss with my wife, because I was planning to buy one for her (though didn't do the necessary survey on the model to buy). Today when I paid for the service and was coming out he reminded me of the laptop and I wanted to show the model to my wife. In between, even before trying to demo the laptop to my wife, he asked me to go ahead with the purchase. When I asked my wife in bengali what she's thinking, she pondered for a while, she didn't come prepared to buy a 1.39 lakh laptop. However, just as it happens I was trying to pursuade her in my native language (Bengali) when this super efficient sales man remarked "aap ko dekh key hi pata chalta hain ki nehi kharid paogey.. Kolkatta sey ho na?". Needless to say, we were taken aback, but we walked out of the store. But my wife was too affected on this remark and walked back and asked him to explain the context to which he refused and forget about apologizing, he showed us the door. I believe there should be in-store camera where the whole episode. When we asked that we would like to talk to his supervisor he asked to Google and that's what I'm doing. Once the weekend is over, I'll figure out the corporate connects that our organization might be having and step up on this issue. Let's hope that Dell is reading this, else, let me see what I can do.