Dell India Pvt. Ltd. — Dell installation delays

Address:	Kolkata, West Bengal, 560071
Website:	www.dell.co.in

I have been approached by Kiranmoy Bhowmick saying he is the relationship manager for a premium customer for my company. We have ordered for 5 units of computers on 1st March 2016 and we also have Installation service. I have raised below quoted issue to Kiranmony and he has not taken any action as of now and sent him 3 follow ups and not heard until now. My dell computer installation is still hanging and no response for any phone calls too. Tried calling Kiranmoy and his number (Office +[protected] ext. 3406208) is not reachable. I wonder what sort of customer service is provided by DELL? Following the order made on 1st March we received the computers on 8th March 2016 and since then the computer installation is not done yet.
I am not happy with the services provided and want to make an official complaint here.

QUOTE:

From: Subramani Paramasivam [mailto:[protected]@yoursqlman.com]
Sent: Friday, March 18, 2016 12:09 PM
To: Bhowmick, Kiranmoy
Subject: RE: Relationship Account Manager - Dell.
Importance: High

Hi Kiranmoy,

Thanks for considering Your SQL Man India Pvt Ltd as a Premium customer to Dell.
May I know what kind of premium support, I can expect from Dell as a Premium Customer?
Also, Can you please Share the SLA for Installation Support (part of our attached quotes), which has not been discussed/shared with me during sales call.

Below is the summary of Dell support we have received till today.
• Installation scheduled on 12th March 2016.
• I was shocked to see an unprofessional person from your outsourcing team visiting my corporate office.
• After seeing the installation person, my staffs asked him to just unpack one system first, and he was struggling to switch on the dell monitor for about 15 mins.
• Also he doesn’t have much experience with installation. He handled the system very roughly and said, this is a new type of desktop, he never saw this before.
• He also said that, he not able to identify some of the hardware parts provided in the box, and he don’t know how to install the parts given in the box.
• As we are setting this systems for my startup corporate office in INDIA, we have not yet set up any IT team in our office.
• The five systems which we purchased from Dell (without optical drive) is only to start our management Operation in INDIA.
• As our requirement is a desktop with windows 10 OS and we don’t have any other hardware in our new office, we asked the installation person to setup the OS provided by dell.
• But the installation person didn’t have any tools with him, he said that he is a fresh MCA graduate doing this job temporarily, and he will send some experienced person from his team on Monday (14th March) to complete the installation, which has not happened until today.

We have long association with DELL in other countries, but in INDIA, this is our first experience.

I request you to do the needful in regards to installation part without any further delay at the earliest to start our operation in India.

Thanks for your understanding and support

Regards

Mani
Direcotr
Your SQL Man I Pvt Ltd