Dell India — Filing complaint for dell product

Address:

Jaipur, Rajasthan, 302039

Dear sir/ madam,
I am abhimanyu singh sankhla one of dell customer, who is not satisfy with dell service. I purchased dell i3 laptop in your dell exclusive store (Siddh vinayak store, vidyadhar nagar, jaipur, rajasthan.) on 20 november 2015 (Billing name is nisha rawat), with service tag 5nbl632. Is not working properly from 2 months. The battery system not charge properly and charger system is creating problem and some problem genrate. I am distrubed a lot with this presiously, i field complaint to dell (Your) customer care service and tthe executive said that the warrenty has been expired on 19 march 2016. And said laptop warrenty not updated so contact your respective dealer. I know dell default purschase warrenty 1 year given but i am purchaced laptop approx 4 month ago. Therefore i contact the dealer on 26th april 16. And the dealer filed complaint by mail and other process, after that he asked me to wait for 24 hour. But after 2 days again i contact the dealer and checked my warrenty online but still the warrenty has not been updated, there was no response from dell support, and dell executive mr. Ankur. Then again said to me that wait for 7-10 days for procesing was continious. Today is above 15 days there was not response from dell support care and dell excutive, this make me unsatisfied and i was very much distrubed as my work was pending from last 15 days. I am use other people laptop some day, i fell gilt a lot purchased a dell laptop. I am very much puzzeld now. This kind of behaviour is not expected from dell authority. I am continously puzzled with my dealer also but no response at all. I am that much frushated and please reply to this issue or otherwise i sell my laptop, and i will never suggest some one to purchase dell product.

Plz kindly request for you please support for me. And resollve my complaint
Your unsatisfied customer


Abhimanyu singh sankhla
Contact no; +91-[protected],[protected]