[Resolved]  Dell India — Warranty details for your Inspiron 3541

Address:Raigad, Maharashtra, 402107

We have purchased dell laptop from m/s snapdeal, maharashtra on[protected]. it was told product has 1 year warranty which should end on[protected]. but on checking it online warranty has ended on 26th june 2016 and 26th sept 2016 respectively.
Invoice has been wrongly updated by dealer/ company.
Now the product is not performing well due to which my work is getting hampered.
Need to get a replaced asset and compensation for delay in providing promised services...
+3 photos
Was this information helpful?
No (0)
Yes (0)
Aug 5, 2021
Complaint marked as Resolved 
Dell India customer support has been notified about the posted complaint.
Oct 11, 2016
Updated by sumen
Inspiron 3541

Service Tag: J450J52 | Express Service Code: [protected]

Add to My Products List
View a different product

Manuals
Warranty
System configuration

Warranty details for your Inspiron 3541
Service Tag: J450J52 Ship date: June 25, 2015 Country: India
Print
Service Start date (GMT time zone) End date (GMT time zone)
NBD (Next Business Day on-site) September 26, 2015 September 26, 2016
POW (Parts Only Warranty) September 26, 2015 September 26, 2016
Carry-In Service (3-Business Day)(8x5) June 25, 2015 June 26, 2016
Accidental Damage Service June 25, 2015 September 26, 2015
LIMITED TELEPHONE TECHNICAL PHONE SUPPORT June 25, 2015 June 26, 2016
COMPLETECOVER COVERAGE PROGRAMME June 25, 2015 June 26, 2016
Parts Only Warranty (Carry-In Service) June 25, 2015 June 26, 2016

Thanks & Regards
Sumen Mondal
Complaint comments 

Comments

Dear sumen,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.

Regards,
Team Snapdeal
sumen's [Complaint's author] reply, Oct 12, 2016
My Orders | My Account
YOU'RE ONE SMALL STEP FROM PLACING YOUR ORDER

Thank you for shopping at Snapdeal.

In order to confirm your purchase, we need to first verify your order. We will call you in next 24 hours (between 9 AM and 9 PM as per TRAI guidelines).

Please note that in case you’ve already received the order confirmation email or SMS, your order verification is complete. No further action is required from your end.

Your Order ID : 10218148666
Order Placed on : Sun, 22/Nov/2015

SHIPPING ADDRESS
Sumen Mondal
Jsw Dharamtar Port(Jetty), Wadkhal, Pen, Raigad, Maharashtra, 402107

Pen - 402107
Maharashtra
7263800356
ORDER DETAILS


S. No. Item Name

1
Dell Inspiron 3541 (x560171in9) Notebook (AMD APU A6- 4 GB RAM- 500 GB HDD- 39.62cm (15.6)- Linux) (Black)
Delivery: Standard Delivery


Sub Order No. Quantity Price

12957439662


1
20378
Total Amount :
20378
Shipping Charges (+):
0
Total Offer Discount (-):
1879
Payable Amount: Rs. 18499


Thank you,
sumen mondal
Dear sumen,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
sumen's [Complaint's author] reply, Oct 14, 2016
Dear sir
We have purchased dell laptop from m/s snapdeal, maharashtra on 22-11-2015. it was told product has 1 year warranty which should end on 21-11-2016. but on checking it online warranty has ended on 26th june 2016 and 26th sept 2016 respectively.
Invoice has been wrongly updated by dealer/ company.
Now the product is not performing well due to which my work is getting hampered.
Need to get a replaced asset and compensation for delay in providing promised services... No up todate my invoice date plz up todate sir my invoice date Order Placed on : Sun, 22/Nov/2015 Delivery date 26/Nov/2015

RETAIL INVOICE
INVOICE NUMBER : SA66F3/15-16/11390 INVOICE DATE : 22-Nov-2015
SELLER BUYER
ARIHANT INF
C/o ProConnect Supply Chain Solutions Ltd,
SY No. 102/1, Adakamaranhalli Village,
Dasanapura Hobli, Makali Post, ,
CITY Bangalore / STATE Karnataka
PIN 562123
COMPANY'S VAT TIN : 29360758451
COMPANY'S CSTNO : 29360758451
Sumen Mondal
Jsw Dharamtar
Port(Jetty), Wadkhal, Pen, Raigad, Maharashtra, 402107
CITY Pen / STATE Maharashtra
PIN 402107
MOBILE 7263800356
DISPATCHED VIA BLUEDART DISPATCH DOC. NO. (AWB) 59791696370
S.N
O
ITEM DESCRIPTION QTY RATE TAX( CST )
AMOUN
T
1 . Dell Inspiron 3541 (x560171in9)
Notebook (AMD APU A6- 4 GB RAM-
500 GB HDD- 39.62cm (15.6)- Linux)
(Black)
ITEM CODE: BD615829
ORDER NO: 10218148666
SUBORDER NO: 12957439662
Serial No:"J540J52"
1 19315.
64
1062.36
(5.50 %)
20378.
00
Total (inclusive of Taxes) Rs. 20378.00
AMOUNT IN WORDS :INDIAN RUPEES TWENTY THOUSAND THREE HUNDRED AND SEVENTY EIGHT ONLY
DECLARATION
We declare that this invoice shows actual price of the goods and that all particulars are true and correct.
CUSTOMER ACKNOWLEDGEMENT--
I SUMEN MONDAL hereby confirm that the above said product/s are being purchased for my internal / personal
consumption and not for re-sale.
THIS IS A COMPUTER GENERATED INVOICE AND DOES NOT REQUIRE SIGNATURE
Dear sumen,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dell India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    3042
    Pending
    0
    Resolved
    773
    Dell India Phone
    +91 80 2506 8026
    Dell India Address
    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
    View all Dell India contact information