Dell India — Warranty Harassment

Address:

Kolkata, West Bengal, 700149

I bought a DELL monitor in February, 2016 with 3 year onsite warranty. After 6 months the monitor is having trouble displaying proper picture as there is a reddish tint always. As procedure, I contacted the customer care and told them the issue. But they responded in a very strange way. They told me and that have changed their policies of onsite warranty and I have to upload some documents and scanned paper. Please tell me from when buying a DELL monitor we also need to to buy a scanner, high quality camera etc for claiming warranty? Normal person from a developing country can not afford a DELL monitor--is that the new policy all about? i have used 10-15 monitors in my lifetime and nearly used all of the leading monitor brands for myself and my friends. Nobody issues such a dictate for claiming warranty. Onsite warranty means somebody from technical team will come to the buyer and verify the problems and do the necessary action and it was an agreed upon term in 'onsite warranty service'. How can you change the policy so that claiming warranty becomes so difficult? And I recommended to almost all my friends to use DELL monitors instead of LG or Samsung for their excellent quality and customer service. Did I do something wrong trusting you Dell? Waiting to hear from you soon.

N.B. the ongoing service request no is SR :[protected]