Dell — Irresponsible way of handling customer grievances

Address:

New Delhi, Delhi

I bought a Dell inspiron laptop which was a defected piece which the Dell Store in Nehru Place Delhi had sold to me on 9/04/2015 and I started using it on the 17/04/2015 when I found out that it was defected. I visited the service center who said that the hardware is spoilt and it doesn't support some graphic software such as autocadd which the sale staff misinformed me about during purchase. And now I want my money refunded as I don't want the product anymore but the customer service people are not willing to help me out at all. I believe that while purchasing the laptop, the Dell Sales people lied to me since they told me on the very day of purchase that if my laptop has any issues under warranty I can get it to the showroom and get it fixed or replaced which they are so confidently denying it now when I took it with a problem. And they also misinformed me about the specs and also that the laptop can support heavy softwares. I have been running around regarding this problem and none of the customer service people are willing to give me a solution or even respond and willing to take up the responsibility. This is very irresponsible from Dells part to deny information which they had promised to a customer and also I suggest they keep people who are well informed about the computers in the show rooms and sell quality products rather than just selling it for the sake of selling products by fooling people.