Dell — Laptop not repaired against Warranty

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Mumbai City, Maharashtra

The dell Company is Not repairing my laptop as the LCD has got a liquid spill even though Covered under warranty and they say that the accident has happened due to Negligence.Accidents happen due to negligence.Now finally they say that there were different statements at different times so as to not to cover my System under warranty.I had to make regular follow up with dell team for approximately 2 months and then they denied to cover under warranty. Email attached Hi Team, still waiting for a reply/Callback. Regards, Sidhartha Kesarwani [protected] On Thu, 09 Jul 2015 17:13:11 +0530 "sidhartha kesarwani" wrote Hi Kayalvizhi Thirunavu, What is the Negligence that has occured, and why has it been not informed or discussed with me earlier. It is only when i take follow up's the dell team is coming up with such answers. In my last call on monday i was told when i am available for the repair a mail will be sent to you in this regard. Expect a call back from the team for clarification. This kind of support is not expected from dell. and please don't be negligent as I am not Himanshu if you see my signature Regards, Sidhartha Kesarwani [protected] On Thu, 09 Jul 2015 16:36:11 +0530 Kayalvizhi_Thirunavu wrote #mailMsgBodyContainer p {margin-bottom: 0; margin-top: 0;} Dear Himanshu, It was pleasure working with you in our attempt to resolve the issue with your system. This e-mail is sent to you as a follow-up of your recent interaction with Dell Technical support Please find the Service Request Number (SR Number[protected] for your reference. We regret to inform you that any Damages happens due to negligence are not covered under the any warranty. This request falls under usage issue this so unfortunately we were not able to replace the part under warranty. However to resolve the issue we have raised a Quotation. You will receive the Quotation within the next 3 business days. If you decide to purchase please reply to that email. If you have any concern about support you recieved please reply to the mail.So one of the manager on floor will call you back and address the Concern. In case if you want to talk to one of the manager on the floor, please reply to the mail so that one of the Manager will call you to address your concern. Warranty link: http://www1.ap.dell.com/content/topics/global.aspx/services/service-contracts/se...⇄ c=in&l=en&s=dhs&cs=indhs1&~ck=anavml&redirect=1 In case you need further assistance with the issue you had reported, please send us an email to [protected]@dell.com with the required callback date and time and we will respond accordingly to assist you. Please be available along with your system to troubleshoot the issue. For Email Support : http://www.dell.com/support/incidents/in/en/inlca1/Email/Emailtagentry For Chat Support : http://www.dell.com/support/incidents/in/en/inlca1/chat/tagchange Working Days : Monday to Friday Working Hours : 9.00 am to 6.00 pm Thank you for choosing Dell. Kayalvizhi t Dell Public & Large Enterprise. Toll free :[protected] --- Original Message --- From: "sidhartha kesarwani" Received: 7/9/15 5:28:47 AM CDT To: INDIA_PLE_SUPP Subject: Re: Dell Case ID :[protected] Hi Team, i receieved a call from Dell on Monday asking me when i am available so that a person can be sent for the repair a mail is being is sent to me in this regard. I still haven't received any mail and neither anybody has contacted me since them. Please reply at the earliest as the case has already been delayed a lot. Expecting a quick response ... Regards, Sidhartha Kesarwani [protected] On Mon, 06 Jul 2015 16:26:46 +0530 "sidhartha kesarwani" wrote Hi team, Waiting for a call back. Regards, Sidhartha Kesarwani [protected] On Fri, 03 Jul 2015 12:58:38 +0530 "sidhartha kesarwani" wrote Hi Team, I expect a call back from Dell team. Regards, Sidhartha Kesarwani [protected] On Thu, 02 Jul 2015 13:54:56 +0530 "sidhartha kesarwani" wrote Dear Team, Please find the Images of the LCD and the DVD drive. Request to please arrange a call back at 4:00 Pm. Regards, Sidhartha Kesarwani [protected] On Wed, 01 Jul 2015 12:54:52 +0530 Vinayak_Jangam wrote #mailMsgBodyContainer #mailMsgBodyContainer p {margin-bottom: 0; margin-top: 0;} Dear Sir This email is in reference to your System. please attached the images of the lcd and dvd drive damage issue images. Dell Case ID :[protected] As per our Telephonic conversation, please find the Dell Case ID for your request. Regards Vinayak J ------ Please do not remove your unique tracking number! ------ Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More