Dell — Laptop stopped working, less than 24 hrs after purchase

Address:New Delhi, Delhi

Hello Team,

Model :- Inspiron 15 3521
Service Tag: FCWXD02 | Express Service Code: [protected]
Please find the below the sequences of the events:-

1. Purchased “ Inspiron 15 3521- Service Tag: FCWXD02 | Express Service Code: [protected] on 12 jun 2014 at 16:00 hrs form the, Please see the invoice attached.

2. The laptop was looking fine, but on usage observed that the machine was having issues with the Keyboard and the Mouse for which the Complaint was logged with Dell Technical service on 13 June, less than 24 hrs form the time of purchase.

3. service engineer visited on 18-jun and the service engineer did his duty up to the mark and checked the pc thoroughly and upgraded the driver files and BIOS. He confirmed that the system had flaws in it. He asked me for the replacement of the keyboard as he was carrying the spare with him. I refused to do so as the system has multiple problems which included the track pad also.

4. Called the dell support again and I had my options explained in this type of cases

5. I asked for the different order request so that I could change the model as the same model has lot of issue being faced by the people as described over the internet across the globe.

6. Since the day of purchase I am struggling to get my system replaced with the dell with better model and this is causing my time loss and mental stress as till date and the request is not being handled effectively and responsibly .

I don’t at all find that dell is being responsible as of now. Every day counts. Stop wasting my time.
Please arrange the system replacement ASAP and expedite the process.
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