Dell — Monitor display problem-no replacement under warranty-reg

Address:

Salem, Tamil Nadu

I have purchased a dell led monitor model E1914H on Feb-2014 from a local dealer.In the last week the display showed horizontal black lines which is increasing in thickness day by day.When I informed the local dealer he gave me the dell toll free number to make a complaint and as it is under warranty a new monitor will be sent directly to me.When I contacted dell toll free number I was told that my monitor will be replaced only with a re-furbished monitor and not new one even though it is under warranty.When I demanded for a new monitor they insisted me to provide me the order number which is mentioned in the carton box.When I informed them they told me to contact their dealer who will replace the monitor with new monitor and the transaction for warranty will be accounted in the form of credit note with the dealer.When I contacted the dealer he is insisting on email confirmation from dell about replacement procedure.But I was told by the call attender that no mails will be sent from them.So on[protected] when I started recording the conversation which I can send to the dealer they hanged up the phone saying that they will contact me on[protected].But so far till now i.e.,[protected] I have received no calls from them.My complaint reference number is[protected] and my order no. is[protected].Please let me know the present status of my complaint?.How come a new product which has failed during the warranty period due to manufacturing defect can be replaced with a re-furbished monitor.Can u give 2 years replacement warranty for the re-furbished monitor from the date of receipt of the same?.Even this mail I am sending from friends system.My monitor display is getting worser day by day and I cannot work in my computer.Can dell compensate this loss and mental agony?