[Resolved]  Dell — No support on my DELL INSPIRON 3251

Address:Mumbai City, Maharashtra

I purchased a Dell Inspiron 3251 laptop from a Dealer in Mumbai on March 15, 2014 and on March 17, 2014 I contacted the customer service to get the product registered on my name or account as it is mentioned on the box. When I called them I noticed that the product doesn't hold any support or warranty in India. The customer service agent tells me that I have to get in touch with the dealer to get any support on the product that I've purchased and that DELL isn't responsible for anything. On calling the dealer, he says that if the product is showing up on the website with the service tag number, Dell should answer your questions and support you on this. On checking the Product service tag number on the dell website it shows the warranty is alive until April 2015 but still they denied to even talk to me and just hung up on me. I need help, I don't know where to go around with this. I am cheated.
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
Dell India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Mathew,

Please accept my apologies for the inconvenience you have been through.
Dell Support is Provided world wide and in order to avail warranty in every region, your system should support International warranty. However to check the details and for further assistance, would request you to kindly share your system service tag details at "[protected]@dell.com"
I shall be glad to assist you further.

Thanks & Regards,
Shaina_M
#iworkfordell

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dell India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    3042
    Pending
    0
    Resolved
    773
    Dell India Phone
    +91 80 2506 8026
    Dell India Address
    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
    View all Dell India contact information