[Resolved]  Dell — Not received gift voucher and extended warranty on Diwali offer

Address:Sonipat, Haryana

Hi, I have purchased the new Dell inspiron 14 3442 on the 8th Oct'14. at the time of purchase I was told that after paying additional Rs1499, I would get 02 years extended warranty and gift voucher of Rs3000. But even after paying that amount I have not received any information from dell. Even customer care of dell is also not responding. Akash
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Dell India customer support has been notified about the posted complaint.
Complaint comments 

Comments

I bought dell laptop there was diwali offer of 1499. i paid 1499 online on date 21st oct, amount was deducted from my account.
but order got failed. i have sent mail many time to [protected]@giftbig.com. but i have not received yet any response from them.

also i called to following customer care number as provided on site http://dell.giftbig.com/convenience-charge.html
contact[protected] /[protected] /[protected]

This customer care executives has been making me full. they given me fake email id for contact.
they blocked my no when i call them they forwarded my call to another number which is switched off.
Last time they told me they would call me back when i called from my friend's no.

Please take on seriously as they are spoiling dell name.

Please either give my money back or allow me to order the gift coupon
I bought dell laptop as on 30th September there was diwali offer o i paid 1499 online on date 12th oct, amount was deducted from my account i but still now not got any extend warranty, or any gift voucher from dell.i also 2-3 time visited WTO counter they told me to talk abut dell customer care. this is very pathetic .
THANKS & REGARDS
ASIT KUMAR JENA
[protected]
I will purchase ( dewalli fstival offer ) dell laptop. Bill no[protected] date 20-10-14. I will pay extra charge Rs. 1499. Stillnow didnot receive any gift voucher & extra warrenty 2years. Kindly help me to receive gift voucher & extra warrenty.

Mail Id : boobalan.[protected]@gmail.com
Dear Boobalan.T Balu,
Thank you for ordering from Dell Please find your order confirmation details below.
Click here to redeem your free e-Gift Voucher

Order ID: [protected] Dated: 29 Oct 2014
Billed To :
Boobalan.T Balu
Kadathur ( PO ), Kasipalayam ( VIA ), Gobi ( TK )
Erode, Tamil Nadu, 638466
India
T: [protected]
boobalan.[protected]@gmail.com
Shipped To :
Boobalan.T Balu
Kadathur ( PO ), Kasipalayam ( VIA ), Gobi ( TK )
Erode, Tamil Nadu, 638466
India
T: [protected]
boobalan.[protected]@gmail.com
Item Amount
Convenience Charge Rs. 1, 499.00

Subtotal Rs. 1, 499.00
Payment Type : Credit / Debit Cards Discount Rs. 0.00
Grand Total Rs. 1, 499.00
Please retain for your records. Click here for Terms And Conditions pertaining to this Order.
For any queries, please quote your order number [protected]. You can contact us at [protected]@giftbig.com or call us at[protected] Monday - Friday, 10am - 6pm IST.
Sincerely,
Dell Team
Dell - Not received gift voucher and extended warranty on Diwali offer
on Oct 21, 2014

Hi, I have purchased the new Dell inspiron on the 21th Oct'14. at the time of purchase I was told that after paying additional Rs1499, I would get 02 years extended warranty and gift voucher of Rs3000. But even after paying that amount I have not received any information from dell. Even customer care of dell is also not responding.

Order ID: [protected] Dated: 01 Nov 2014
Billed To :
Ujjwal Kumar
CISF Amosi Airport, Lucknow
Lucknow, Uttar Pradesh, 226009
India
T: [protected]
[protected]@gmail.com
Please allow me to order the gift coupon

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dell India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    3042
    Pending
    0
    Resolved
    773
    Dell India Phone
    +91 80 2506 8026
    Dell India Address
    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
    View all Dell India contact information