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I am Kaveri from the Dell Social Media Outreach team.
Please accept my sincere apologies for the experience you have been through.
As you are already in touch with the senior escalation team, and they offered you the part replacement. But there was a denial from your end. Kindly revert on the email of escalation team or reply to this post if you want services for your system.
In case of any further assistance Please feel free to contact me directly by sending a reply to this blog.
We would recommend you do not post your private information on a public forum.
Thanks & Regards
KaveriD
#iworkfordell
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