Dell — Refund required

ravibhadaniya

from Morbi, Gujarat

Address:	Morbi, Gujarat, 363641
Website:	Dell

Dear sir
I baught dell inspiron 3158 (Service tag no 5bfyb82) on 26/04/2016, after some time my laptop is having touch screen partially not working, i contacted dell they sent their engineer twotimes, chaneg some of parts but still my laptop touch screen is not working well, i asked dell to refund money or replace with new laptop but dell is refusing.
I m requesting you to help me to get refund.

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Dell India customer support has been notified about the posted complaint.

Aug 19, 2016

Updated by ravibhadaniya Dear SIr
I got NEw laptop on replaacement on after 30 days of waiting time.
but there is still now same issue in new laptop i m requeasting you to refund my money
touch screen not working well on tablet mode

Sep 09, 2016

Updated by ravibhadaniya Dear Sir

Dell replaced my system but there was same problem.
after that dell replaced touch screen and dell engineer damaged laptop body i uploadeed laptop photo, there is gap between black and silver pannel.
Previously same wngineer was sent and he defacted laptop webcam (I notified dell that your engineer is not well qualified even they send that engineer). thats why dell replaced my laptop after 30 day waiting time (30 day without laptop).