[Resolved]  Dell — refurbished part is given even after paying

Address:

Dakshina Kannada, Karnataka

My dell laptop speakers were giving distorted sound. I called to dell technical support. My laptop has the warranty till December 2015. But dell technician told me that because I have VLC player installed in my laptop so that's why my laptop speakers have gone bad. Dell technical person told that dell will not replace speaker under warranty because I have VLC player in my laptop. Even paying about 10, 000/- rupees for warranty already I agreed to pay for speakers. But next day Dell sales team called and told that they will only give refurbished speakers even after paying the amount. When I told Dell sales team that they should give me new speakers now because I am paying, they told that I need to talk to technical team. When I called Dell technical team, then they told it is sales department issue. Right now I m feeling absolutely cheated because I have paid about 10, 000 rupees for warranty and again I am paying for speakers and even after that not getting new speakers. I have already lost all the trust in Dell and feeling cheated. I will not buy any Dell product in future. Also I will replace all Dell systems in my organization by some other make.