[Resolved] Dell — Regd: battery complaint

jagautkal

from Chamrajnagar, Karnataka

Address:

Bangalore, Karnataka

I have purchased the dell battery for my laptop Inspiron N5010 model from http://www.compuindia.com
just before 3 days but after doing full charge also back up is only
sustaining only 50 - 60 minutes not beyond that but usually it used to
give 2-3 hours for 6 cell battery. First time i saw a new battery which
is giving only 1hour or less then that on initial days.
Is this the quality of Dell products or defect in battery please respond.

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Complaint marked as Resolved

Verified Support

Jun 05, 2014

Dell India Customer Care's response Hi Jagautkal, Regret for any inconvenience caused. I would recommend you to update the BIOS from Dell support website resolve this issue. Please find the link below for the same. Link:- http://dell.to/1gkkpez 1) Enter the Service Tag and press submit button. ( You can find the service tag at the bottom of the laptop on white sticker, it’s a seven digit alphanumeric code which ends with BS or number 1.) 2) Click on Drivers and Downloads. 3) Choose the Operating system. 4) Click BIOS driver and download it. Make sure that adapter is connected while updating the BIOS. Also check the battery health meter. Please find the steps below for the same. Click on Windows logo on desktop. Type 'Power options' in search bar above that. Click on Power Options. Check for the 'Battery Health Meter' among the different options on the left side of window. Go to 'Battery Health' tab to check the battery heal Share the results through this blog. We would recommend you do not post your private information on a public forum. Thanks -Kaveri Social Media and Community Professional Order Status : http://dell.to/1mpzOt7 Download Drivers : http://dell.to/1pkzznO