Dell — REPAIIRING OF COMPUTER

Address:

Mumbai City, Maharashtra

MY DAUGHTER IS STUDYING IN MUMBAI, AND I HAD PURCHASED A LAPTOP 3542 Sr no 7ZL0D12, IN JAN2015.THE LAPTOP STOPPED FUNCTIONING ON 20/2/15, WE APPROACHED THE TOLL FREE WE WERE TOLD THAT IT WILL TAKE 4DAYS FOR A VISIT BY ENGG AND ANOTHER FEW DAYS, FOR ANY PRODUCT REPLACEMENT.WE WERE ASKED TO APPROACH THE NEAREST, DELL CENTRE FOR EARLY ACTION .MY DAUGHTER APPROACHED DELL CENTRE IN ANDHERI AND THEY ARE ALSO NOT TAKING THE MATTER SERIOUSLY AND THEY HAD PROMISED ANOTHER 4DAYS FOR GETTING THE LAPTOP REPAIRED .MY DAUGHTER IS HAVING EXAMS AND WITHOUT THE LAPTOP HER CARRER IS AT STAKE .I REQUEST DELL TO MAINTAIN THE BRAND AND SERVICE STANDARD IN PROVIDING THE AFTER SALES SERVICE .WAITING FOR AN EARLY RESPONSE V.RAMESH IYER