[Resolved] Dell — Replacement of Laptop

idealvipin

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

Dear Sir, I am perturbed that every one (Dealer, Customer Care & Shop keeper) is passing buck. And not resolving my problem. This is regarding the credit note provided by Dell & same is not acceptable by Mr. Sanjay (Dealer, Mob No -[protected]) .Mr. Sanjay suggested that the credit not can be accepted only by Dell Customer Care Cell / Shopkeeper I request you to look into matter as I am following with Dell / Shopkeeper/ DELL Customer Care since more than ONE MONTH & this all follow up has eaten lot of my time & money. Looking forward for a co-operation from your end Regards:- Vipin Kumar Agrawal Tel.[protected], [protected] Complained No.[protected] Service Tag No. 3BY11X1

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Aug 14, 2020

Complaint marked as Resolved

Dell customer support has been notified about the posted complaint.

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Comments

Dell India Customer Care

Verified Support

Hi Vipin,

Regret for any inconvenience caused.
I have checked your details, Dell Resolution team has contacted the Dealer and has advised to assist you getting a new system arranged from the Credit Note.
Do revert in case of further queries on the same thread, I shall be glad to assist you.
****Would also request you to kindly hide this post for security reasons as this contain your system service tag information.******

Thanks & Regards,
Shaina_M
#iworkfordell