[Resolved]  Dell — Service n addressing customers

Address:Udupi, Karnataka, 576104
Website:www.dell.com

I have given my laptop for service to manipal Dell exclusive showroom. They told service isn't available there so sending to manglore, so that manglore service people will call me back after diagnosis and total service would take 7 days After 4 days manglore service guy called and told that he need7 more days to check since need to open the mother board (my problem is only power button hinge).I told him clearly that 2 months back I have given to service..n mother board was checked properly...its only the hinge I need...and if any case u think u need to open the mother board, please diagnoise and tell me in 2 days...he said he needs 7-10 days only for checking the problem..I said please do it in 2 days(checking). He without explaining anything just stated that"do it in your home, I m returning it to manipal" and hung the phone.I got my laptop without servicing please respond on this issue asap
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Complaint marked as Resolved 
Dell India customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2015
Dell India Customer Care's response
please provide us with the customers contact details like Service tag # / Phone Number to contact / Email Id Dell Ref # - 33396400
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