Dell — Service not good

Address:	700064
Website:	City Centre 1

Dear Sir/Mam My laptop(DELL) is not working properly, so i submitted the laptop on 06.11.15(friday) at Shee Shyam Computer & Co, EC-20, Salt Lake City, Ground Floor, opposite city center-1, kolkata-64.At first they told me they will inform me within saturday, but they didn't inform me till now.Today Morning(Monday, 09.11.15) i visit that showroom, again they told me they will inform me within 5pm.Again they didn't inform me.Again i visit the show room at 5:30pm but they couldn't tell me what's my laptop's problem and what will have to do.