[Resolved] Dell — supplied the faulty laptop Dell Latitude 3440 | |||
We purchase the Dell Latitude 3440 pre-install windows laptop (service Tag No. 41QT712) from “Transtek Infoways Pvt. Ltd., New Delhi” vide Inv. No. TTEK\DEL\14-15\1456 on 29 Sept, 2014 with 3 year onsite warranty (warranty code is CAL003W72118S8IN9. I am attaching herewith the inv. Scan copy Inv RP Laptop.jpg for your kind reference. When We Call the Dell at the DELL customer support no.[protected], then Dell technical support executive attend the call and try to resolve the problem telephonically at-least 1 hrs. Then he told to remove the HDD from laptop and take backup and restore the laptop factory settings. I told him to arrange the visit of Dell engineer at my office to resolve this problem onsite, then he clearly denied to provide the onsite support and reply that we can not provide the online support for this laptop. Then I Restore the computer myself and after 2-3 days laptop suddenly automatically restart display the error message again.( Error message attached file: error.jpg) I want to say that if We purchase the Dell Laptop with Pre-install Windows with 3 years onsite accidental warranty then how can DELL denied to support onsite for Pre-install windows problem as well Hardware problem. I want to ask you that why the supplier give us the faulty laptop because this laptop not working properly from the day one, now if we complaint with the DELL to support and resolve this problem, the Dell also not support us and we are facing lots of problem. Now if DELL will not resolve this problem within 1-2 days then I will register case against Transtek & DELL India Pvt. Ltd. To supply the faulty laptop and not resolve the problem. Waiting for your reply. Note: We are the 6 years old customer of DELL and We directly Deal with DELL. Regards Arvind Sharma [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Dell India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
We purchase the Dell Latitude 3440 pre-install windows laptop (service Tag No. 41QP712) from “Transtek Infoways Pvt. Ltd., New Delhi” vide Inv. No. TTEKDEL[protected] on 29 Sept, 2014 with 3 year on site warranty ( warranty code is CAL003W72118S8IN9. I am attaching herewith the inv. When We Call the Dell at the DELL customer support no.[protected], then Dell technical support executive attend the call and try to resolve the problem telephonically at-least 1 hrs. Then he told to remove the HDD from laptop and take backup and restore the laptop factory settings. I told him to arrange the visit of Dell engineer at my office to resolve this problem on site, then he clearly denied to provide the on site support and reply that we can not provide the online support for this laptop. Then I Restore the computer myself and after 2-3 days laptop suddenly automatically restart display the error message again.( Error message :Windows has covered from unexpected shutdown).Transtek Engineers also format the laptop 2-3 time and reload the windows but after 2-3 days problem come again and again.
I want to say that if We purchase the Dell Laptop with Pre-install Windows with 3 years on site accidental warranty then how can DELL denied to support on site for Pre-install windows problem as well Hardware problem. I want to ask you that why the supplier give us the faulty laptop because this laptop not working properly from the day one, now if we complaint with the DELL to support and resolve this problem, the Dell also not support us and we are facing lots of problem. Now if DELL will not resolve this problem within 1-2 days then I will register case against Transtek & DELL India Pvt. Ltd. To supply the faulty laptop and not resolve the problem. Waiting for your reply. Note: We are the 6 years old customer of DELL and We directly Deal with DELL.
IF we purchase the DELL product from his business partner then why the DELL not providing us the service even not register the complaint CALL.
Regards
Arvind Sharma
[protected]
I want to say that if We purchase the Dell Laptop with Pre-install Windows with 3 years on site accidental warranty then how can DELL denied to support on site for Pre-install windows problem as well Hardware problem. I want to ask you that why the supplier give us the faulty laptop because this laptop not working properly from the day one, now if we complaint with the DELL to support and resolve this problem, the Dell also not support us and we are facing lots of problem. Now if DELL will not resolve this problem within 1-2 days then I will register case against Transtek & DELL India Pvt. Ltd. To supply the faulty laptop and not resolve the problem. Waiting for your reply. Note: We are the 6 years old customer of DELL and We directly Deal with DELL.
IF we purchase the DELL product from his business partner then why the DELL not providing us the service even not register the complaint CALL.
Regards
Arvind Sharma
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
3043
Pending
0
Resolved
773
View all 3043 Dell India reviews & complaints
+91 80 2506 8026
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
View all Dell India contact information
Kuhu