Dell — Touchpad complsint

I buyed a dell inspiron 3542 laptop a 15 days ago and facing a touchpad problem from day one .i compaint many of time to custumer care with complaim no.[protected].they called me and asked me to install the drivers and windows again i fulfilled their requirments. but the problem is same now i feal that the problem of toucpad after the conteing the charger nd i told this to customer executiv and they asked me to chang my location . i also fulfill their request... but the pproblem is same .but now dell executive caleed me and said bring ur product t our service cente either gurgon or chandigarh.. is this is onsite wranty of dell ... kindalyy resolve my problem within short period of time else b ready to face in the consumer form sahil chawla [protected] sirsa, haryana
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