Dell — Touchpad is not working properly

Address:

New Delhi, Delhi

Dear Sir/Madam I had bought a laptop Inspiron 15 (3542, Early 2014) on November 30, 2014 from a laptop showroom in Nehru Place, New Delhi.The touch pad of my laptop is not working after 2-3 weeks from buying date. For that problem I had contacted to showroom, Nehru Place, they have said to contact with costumer service, because, your laptop is in warranty. Further, I had contacted to Dell Service Center online on 11 January, they don online repair but the condition of touch pad was same. Details of my Laptop Inspiron 15 (3542, Early 2014) Service Tag: 2W7R812 Express Service Code: [protected] Warranty Start date - November 30, 2014 and End date - November 30, 2015 Here, I have attached conversation with Dell Center SUDHIR KESHRI Jan 11 to Online_India Dear Sir/Madam I have bought a laptop DELL Inspiron 15 3000 Series last month. The touch mouse of the laptop was not properly working from starting time but now it is completely out of order. Please, arise a step in forward direction to make it use properly. Regards ... Sudhir Kumar School of Physical Sciences Jawaharlal Nehru University New Delhi 110067 Mob. No [protected] [protected]@dell.com Jan 12 to me Dear Customer, Request you to kindly call our Technical team and log the call “[protected]”. Have your system tag no while you call them. Have a nice day! India CMG From: SUDHIR KESHRI [mailto:[protected]@gmail.com] Sent: Sunday, January 11, 2015 12:37 AM To: Online India Subject: Problem in laptop TNS on Behalf of Dell Inc. Jan 27 to me Dear Valued Customer, Thank you for your recent contact with Dell Support regarding Case number:[protected]Service Tag #2W7R812). At Dell we are committed to delivering the best Customer Experience to our customers. Valuable feedback regarding your experience with Dell Support will help us improve our internal processes and provide better service to you. To complete the survey, please click on the web address below by 05/02/2015. If that does not work, copy and paste the entire web address into the address field of your browser. https://r2.tns-online.com/s.asp?ID=0EBCBF8ED4CC4466A6F94A6F919D3C2E This survey should take about 5 minutes to complete. We look forward to your feedback. Sincerely, The Dell Team Dell has asked TNS, a customer satisfaction research company in the IT industry, to help conduct a survey regarding your experience. To help ensure we are providing the best possible experience, we ask that you provide us with your feedback in this brief survey. NOTE: Some e-mail programs may have split the above URL onto two lines. If you are prompted for a PIN, please cut and paste the following into provided space: 0EBCBF8ED4CC4466A6F94A6F919D3C2E Results from this survey will not be used for sales purposes. Your individual responses will be combined with those from other customers and used only by Dell internal operations. It is Dell's ongoing policy to protect your privacy and personal information. For a copy of Dell's privacy policy, go to: www/dell.com/privacy Please do not respond to this e-mail. If you would like to contact Dell, please visit: http://support.dell.com To be removed from survey list, reply with REMOVE in the subject line or click here RAJIV_NAGIA Jan 13 to me Dear Sudhir, It was pleasure working with you in our attempt to resolve the issue with your system. This e-mail is sent to you as a follow-up of your recent interaction with Dell Technical support Service Request Number[protected] As the issue with regards to this Service Request was resolved to your satisfaction, we have closed the case. For any further help needed please reach out to us by sending an email to [protected]@dell.com and we will respond at the earliest to help you resolve any open issue. 　 Thank you for choosing Dell. Rajiv Dell India Technical Support Toll free :[protected] Website: http://dell.co.in/support SUDHIR KESHRI Feb 4 to RAJIV_NAGIA As far concern my experiences toward Dell, there is no doubt to say " very bad ". I had bought my laptop from nearest showroom, Nehru place and I am suffering, the problem in touch pad of my system from starting. I had complained to Dell center. They just made me fool by online repair. I had request them to come and see the problem, they ignore it. I am working on my laptop in very dull way. The the end I don, t tell any thing more but I can't forget that I will not have to buy a system from the brand name by Dell or related it company. Regards Sudhir Kumar After That I had called them several times but they pick up my phone and just put on without any proper reply and they never come to me to repair or exchange it. I think, there is manufacturing problem is associated with this laptop. So, the proper treatment should be replace my laptop or return my money. Here, I am waiting for your strict actions. Warm Regards ... Sudhir Kumar Jawaharlal Nehru University New Delhi 110067 Mob. No [protected]