[Resolved]  Dell — Unable to service but does not refund money

Address:

Pune, Maharashtra

I requested for few part for my Alienware m14x laptop for which i was asked to pay 5000/- upfront. After making this payment on 25th June 2014, I waited for a week but on not getting update mailed Dell Support again and got to know they got the money but didn't ignored the request. After one more week i got a call that the parts i requested will not solve my problem and i need to pay 11, 000/- more to which I requested refund. After waiting one more week, I requested update on refund and was told that I may not have been informed but it takes 30 days to process such requests. On looking at the case history, I was sent a mail on 7th July 2014 that it'll be settled within 20 days. I have sent 4 mails since then and didn't get reply to even of them. I called them also on 27th July, 28th July, 4th Aug and today on 14th Aug 2014 and every time i'm told that it'll be settled quickly. Even under normal circumstances it should have been settled within 30 days, but despite a written promise of 20 days I'm still waiting for the refund after 50 days with no clue where its stuck. People involved: 1. Snehal Ajani 2. Shreyas Master 3. Deepak Gupta 4. Rest all didn't share their names... Worst service experience.