[Resolved] Dell — Warranty agreements

sahiwala

Address:

Mumbai City, Maharashtra

I have brought Dell LCD 15.6" from retailer on 26th Jun 2011 which carry 3 years warranty onsite. After 2 1/2 years On 26th Feb 2014, My LCD receiving showing Blur display and starting showing many black / colourful dark patches on the Front LCD resulting incorrect viewing. I report and complaint to one of the Dell Support Customer care i.e.[protected] /[protected] after holding and waiting in long queue which resulting wasting of my time and energy. Finally Mr. Mainsh who was the customer representative starting making my taking call attend complaint and checking duly valid Serial No. CN-0UU[protected]AB1N4B, Model No. E1609WC (15.6) of the LCD screen. He refuses his shocking statement that your LCD Equipment loses the manufacturer warranty and it exceeds 90 days. So Nil replacement, Nil Customer Support, Nil Buy Backup I try to make him convince that I have valid Invoice from the store (retailer) bearing VAT Tin No and CST Tin No. register Shop Establishment address proof. But in vain, He gave me Dell complaint Case No.[protected] to note it down. I have send email of the Invoice copy PDF on [protected]@dell.com and also in vain. Now who is responsible for the above warranty ? so that is why i am taking the case with Consumer complaint.? Please do solve my relevant problems..

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Complaint marked as Resolved

Firstly I will comment and advice for the following Matters to the Dell Customer Support service. 1. From Toll Free: There is no direct link where we can talk to Live in Person. (We are not educated for their support system) leading to save time and energy 2. My query was simple about the Warranty agreements. The customer support on phone made me complex query. 3. In regard, I was having a Valid copy of Invoice bearing all the VAT/CST/ Shop Establishment address mentioning all the customer relevant address with the Product serial No. / model No. and etc. from where i have purchase the product. 4.Twice time i have dial the customer support mentioning about the warranty matters, but they insist to connect me to a senior, they pull me down and losing the trust. 5. Then I should thanks to Consumercomplaints.in who leads me and solve my problem. but it took time for 20 days 6. then I connect Shaina_M who works for dell and solve my related queries. Thanks once again this website was very helpful

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Comments

Dell India Customer Care

Verified Support

Hi Sahiwala,

Regret for the inconvenience caused.
I have checked the details and have been unable to locate the complaint details in the data base, provided through your complaint number.
I would request you to kindly update us with the Correct complaint number along with Scanned copy of complete Invoice, to help you assist further.

Kindly revert with the details at "[protected]@dell.com"
I shall be glad to assist you!!

Thanks & Regards,
Shaina_M
#iworkfordell

sahiwala

Have given email for copy of invoice at [protected]@dell.com

I have same complaint No. which was given by your customer support.

i.e. much have .

please do look at our copy of Invoice.

and waiting for reply..

Regards
Shabbir

Dell India Customer Care

Verified Support

Hi Sahiwala,

Thanks for your revert.
I have checked the Email account, But have not received any E-Mail from your end. Would request you to kindly forward it again at "[protected]@dell.com" I shall be glad to assist you.

Thanks & Regards,
Shaina_M
#iworkfordell

sahiwala

To,
Shaina_M

Have given a valid copy of invoice on your mentioned email address : [protected]@dell.com

This is a second time replying.
Please kindly do assist

Dell India Customer Care

Verified Support

Hi Sahiwala,

Thank you for sharing the details.
I have received your e mail along with system Invoice.
Would request you to kindly confirm the address along with postal code for service completion. I shall be glad to assist you.

Thanks & Regards,
Shaina_M
#iworkfordell

sahiwala

Shabbir F. Sahiwala
79, Raudat Tahera Street,
79, Arsiwala Bldg, 4th Floor, RNo.37, Mumbai 400 003 (India)
above Maharashtra Plywood Centre,
Bhendi Bazaar Redevelopment Area

Landmark : Below J.J Flyover towards Bhendi Bazaar
Saify Ambulance Services

Central Rly Station : Sandhurst Rly 0.81 kms
Western Rly Station : Grant Road (E) 0.7 kms

Telephone :[protected] /[protected]

sahiwala

Hi, Dell_Shaina_m

Thanks for the assistance.

I have given all the necessary details.

please do welcome as earliest your kind solutions.

do i get a replacement?

Best regards

Dell India Customer Care

Verified Support

Hi Sahiwala,

Greetings from Dell!!
Thanks for sharing the details, Would request you to kindly share the Monitor Picture, along with the image of patches that you get while display.
Once I get the details, shall get a service call created for replacing the Monitor at the above provided address.

Thanks & Regards,
Shaina_M
#iworkfordell

sahiwala

Dear Shaina_M,

Hi,

The following images shows typical patches from the bottom of the screen.

Please kindly have a look which is attach with this mail.

I request you to kindly not to delay while replying / correspondence in my service warranty matters.

Best Regards

Dell India Customer Care

Verified Support

Hi Sahiwala,

Thank you for sharing the details.
I have created the service for replacement at the above mentioned address,
This shall take 2-3 business working days for completion.
In case of further update for completion of the service call, the Service team shall call you on the above mentioned contact numbers.

Thanks & Regards,
Shaina_M
#iworkfordell

sahiwala

Dear Shaina_M,

Hi,

Thanks for the positive reply,

In fact, I need My New Complaint Case No.

so that Consequently I will follow up the said matter to whom so ever through at my servicing on your behalf

Please update for the following

My Case No. ?
My Complaint Date : ?
Type of Complaint :
Servicing Contact Numbers :
Servicing Contact Address :

Best Regards

Dell India Customer Care

Verified Support

Hi Sahiwala,

Thanks for your revert.
I have forwarded all the details on your e mail address as we cannot share your system releated information on a public forum.

Thanks & Regards,
Shaina_M
#iworkfordell

sahiwala

Dear Shaina_M,

Hi,

I have receive your replacement at my given address. I have switch it on the and the device is completely in working condition.

Thanks for the kind support.

I am overall satisfy with the trust but however i wish what went wrong with Mr. Manish (Customer support executive) who was handling my phone calls attending and later refusing my warranty subject matters.

Indeed have found lost in my way ..

but later regaining the trust from you.

Do I need to procure my Invoice copy ?

and said due date will be remain same as mention in Invoice..?

Best Regards
Sahiwala

Dell India Customer Care

Verified Support

Hi Sahiwala,

Glad to know that issue has been resolved.
We shall share a constructive feedback with the concerned person.
For system invoice is concern, Its always advised to keep it handy as it help us locate the product in our data base., and product purchase is also considered as per your invoice date.
Hope i answered your queries!!
Do revert for further queries or concern on the same thread, I shall be glad to assist you.

Thanks & Regards,
Shaina_M
#iworkfordell

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