Dell — Worst Experience with Inspiron 3542 - Cheap parts, Cheap Service, Pathetic Accidental Warranty

Address:Dharwad, Karnataka

To the concerned decision makers at Dell: Sir(s), I purchased an Inspiron 3542 last year through Flipkart, and the product is still under accidental warranty until December 2015. Here are the product details: SERVICE TAG NO: 2J73B12 EXPRESS SERVICE CODE: [protected] Day before yesterday, I faced an issue with my laptop. While taking out (disconnecting) the charger, part of the charger's connector port got stuck inside the laptop (PFA pics). Now, this is very much an accident and should come under the accidental warranty. However, Dell India's Customer Service is extremely troublesome, and they are absolutely denying me the accidental warranty. According to them, its my fault of handling the laptop that caused this. I'm presently in Hubli (Karnataka), and they can't even send a technician at my place to have a look at this. I called the Dell's number ([protected]) today morning and explained my issue to representative Gaurav regarding my issue. He flatly denied my request for service saying my issue doesn't come under warranty. Let me assure you, I've handled Toshibas and Asus the same way I've handled the Inspiron and they have lasted for years without such an issue, and with Inspiron, this happened just within 7 months of buying. The fact remains that you have used an inferior charging connector port in my Inspiron 3542. Now, whether or not I'll recommend any Dell product to my friends/colleagues will depend on whether or not you will provide me service or not. If you are still stuck on the line that its my fault that caused this issue, then you might be able to save a few bucks in the short-term by not sending your technician to my place, but will loose the long-term share in the Indian marketplace. The choice is yours!
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