Address: | 110096 | Website: | Den Boomband |
1) We have paid you Rs 6269 by mistake for 100Mbps_100GB. As per your technical team, our device didnot supported such a speed.
2) Plan was reduced to RUN_FUP_100_MD_1550 costing 1550 per month excluding taxes, which technically means, 20 MBPS speed per month for 100 GB.
3) Now the question is, WHY IS THE PLAN MADE QUARTERLY WHEN IT WAS CLEARLY DISCUSSED THAT ITS PER MONTH PLAN?
This is the mistake my by your billing team as they want to provide us 100 GB data for 3 months instead for 300 GB for which we have made the payment. Was this information helpful? |
Firstly please accept our sincere apologies for the unsatisfactory experience you've had. However, we request you to share your account number (user id) along with registered contact details so that we can get in touch and resolve all your pending concerns!
You can also mail your complaint to [protected]@denonline.in and we will be happy to assist you further.
Thank You,
DEN Boomband